Truck Service Technician 5 - Bus Experience Preferred - HOLT Truck Centers

The Level 5 Master Certified Technician is the highest level of technical expertise within the organization. This role is responsible for advanced diagnostics, complex problem-solving, and driving technical excellence across the operation. The Master Technician plays a critical role in mentoring, training, and supporting overall shop performance.

Master-level position – Typically possesses more than eight years of experience and/or has demonstrated advanced job-relevant knowledge and skills. A Master Technician exhibits expert-level understanding of the field’s standards, technical concepts, practices, and procedures. Relies on significant experience and sound judgment to independently plan, lead, and accomplish goals. Handles a wide variety of advanced, complex, and technical tasks; proactively identifies solutions, takes initiative, and functions with minimal to no supervision. Also provides guidance and mentorship to less experienced technicians.

The incumbent in this position is expected to model the following practices daily: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development.

• Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
• Troubleshoots and diagnoses complex engine malfunctions, performs Failure Analysis of failed engine components with minimum to no supervision
• Performs detailed engine and related equipment repairs on trucks and trailers with direction and minimum to no supervision
• Disassembles, inspects, determines parts required, and reassembles to factory specifications
• Provides quality control/assurance inspections of completed tasks to include road testing
• Uses computers and related software to assist in diagnosing and reprograming engines
• Prepares and completes documentation for service reports, timecards, parts requisition and returns
• Interprets and utilizes information from operating, maintenance, online resources, and service manuals/bulletins
• Operates equipment and vehicles with possession of all necessary licenses and certificates
• Adheres to contamination control and HAZMAT rules and regulations
• Maintains all company equipment, tools, and vehicle in a good, clean, and working order
• Communicates job progress to supervisor and customer as needed
• Works overtime as required by workload and customers’ needs
• Projects professionalism with both internal and external customers, including personal appearance
• Trains and mentors lower level Technicians
• Completes all assigned Technician Training Path courses and safety training