Trust & Safety Product Manager - AI technology
A product manager role at an international technology company, shaping trust & safety features for AI-powered products: defining strategy and roadmaps, building content moderation/detection and escalation tooling with engineering and data teams, and measuring safety outcomes. Requires product management experience plus AI/ML and trust & safety knowledge.
- Compensation
- Not disclosed
- Location
- Not listed
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- Not specified
- Category
- Product
- Posted
Skills
Must have
- Professional experience in product management, ideally in technology, AI, online platforms or Trust & Safety
- Experience taking products or features from discovery through launch and optimisation
- Understanding of AI and machine learning concepts, including opportunities and risks of AI-powered products
- Knowledge of Trust & Safety, content moderation, online harms, platform integrity or user protection
- Ability to interpret product and operational data and use evidence for prioritisation decisions
- Experience writing product requirements and working with engineering, design and data teams
- Strong analytical, problem-solving and decision-making skills
- Excellent written and verbal communication skills for varied audiences
- Confidence working with cross-functional stakeholders incl. technical, operational and policy teams
- Ability to manage competing priorities and deliver in a fast-paced, evolving environment
- Sound judgement, attention to detail and responsible approach to sensitive safety issues
- Fluent English, written and spoken
Nice to have
- Experience with experimentation, risk assessment or safety evaluation
- Familiarity with relevant AI, privacy and online safety regulations
Full description
Workster is partnering with an international technology company to recruit a Trust & Safety Product Manager specialising in AI technology. In this role, you will shape products and systems that help protect users, reduce harmful content and support safe, responsible use of AI.
You will work across product, engineering, data, policy and operations teams to turn safety needs into practical product solutions. The ideal candidate combines strong product management experience with a sound understanding of AI, online safety and risk management.
Your Role
- Define and deliver the product strategy and roadmap for Trust & Safety capabilities across AI-powered products and services
- Translate user, business, policy and regulatory needs into clear product requirements, priorities and success measures
- Partner with engineering, data science, research and design teams to develop safety tools, workflows and platform features
- Identify and assess risks related to AI-generated content, misuse, harmful behaviour, privacy and model performance
- Develop product approaches for content moderation, detection, reporting, escalation and enforcement
- Use quantitative data, user research and operational insights to identify safety gaps and inform product decisions
- Define and monitor metrics for safety, product quality and operational effectiveness, using findings to guide improvements
- Work with Trust & Safety operations to understand review processes, case trends and opportunities for automation
- Collaborate with legal, policy, compliance and security teams to support responsible product development and regulatory readiness
- Evaluate AI systems and safety interventions, including their effectiveness, limitations and potential unintended consequences
- Manage product launches, communications and change processes, ensuring teams are prepared to support new features
- Communicate priorities, product decisions and progress clearly to stakeholders across the organisation
- Keep up to date with developments in AI safety, online harms, Trust & Safety practices and relevant regulation
Your Qualifications
- Professional experience in product management, ideally within technology, AI, online platforms or Trust & Safety
- Experience taking products or features from discovery through launch and ongoing optimisation
- Understanding of AI and machine learning concepts, including the opportunities and risks associated with AI-powered products
- Knowledge of Trust & Safety, content moderation, online harms, platform integrity or user protection