Trust and Safety Program Manager
First Trust & Safety Program Manager at Polymarket, owning launch readiness for new products, markets and jurisdictions, regulatory controls and evidence, user protections (self-exclusion, deposit limits, monitoring), DeFi restriction programs, and incident response across the CFTC-regulated exchange and DeFi platform. Core skills: program management, SQL, regulated-platform risk work.
- Compensation
- $165K–$190K / yr
- Location
- New York
- Work setup
- Onsite
- Seniority
- Not specified
- Employment
- Contract
- Experience
- 6+ years
- Category
- Project management
- Posted
Skills
Must have
- 6+ years in program or technical program management, including 3+ in trust and safety, risk, integrity, responsible gaming, fraud or compliance at a regulated platform
- Has run a launch risk-review process that product teams used, and can name launches it stopped or changed
- Has led or run the program side of a live incident with user harm or regulatory exposure
- Has prepared evidence for a regulator, auditor or exam, and turned a regulatory obligation into a control or procedure
- Has built a program at a company that had none
- Has taken a vendor or partner from pilot to contract
- Able to pull and reconcile own data (SQL or equivalent)
- Writes short, dated decision documents with an owner on every line
Nice to have
- CFTC, NFA or exchange experience
- Responsible gaming programs or player protection experience
- Crypto, DeFi or onchain compliance experience
Full description
About Polymarket
Polymarket is the world's largest prediction market platform. We enable individuals to express views on real-world events by trading on outcomes across politics, economics, sports, culture, and current affairs. Built as a peer-to-peer marketplace with no centralized “house,” Polymarket aggregates diverse opinions into transparent, market-based probabilities that reflect collective expectations about the future.
We're growing fast — both in terms of volume ($21B traded in 2025) and adoption as an alternative news source. Our ambition is to become a ubiquitous beacon of truth in global media and we need your help adding fuel to the fire.
About The Role
Trust & Safety protects the platform, keeps our users safe and builds trust with the people we depend on for our growth. This role straddles between program management of Polymarket US, a CFTC-regulated exchange, and on the Polymarket DeFi platform. Every product Polymarket ships reaches traders in a regulated market, so each launch, each user protection and each response to an incident has to hold up with users, regulators and the public.
As the function's first Program Manager, reporting to the Global Head of Trust & Safety, you will own those programs end to end: launch readiness for new products, markets and jurisdictions; the controls and evidence behind Polymarket's regulatory commitments; user protections such as self-exclusion, deposit limits and behavioral monitoring; and incident response. You will set how each program runs, partner closely with Product, Engineering, Legal and Compliance, and report to leadership what each program delivers.
What You'll Do
- Own launch readiness for new products, markets and jurisdictions on the exchange and on DeFi: tier every launch, run the go or no-go, and secure written sign-off from Legal, Compliance and Trust & Safety before each major launch
- Turn regulatory obligations and commitments into controls, procedures and evidence, and keep the record ready for any regulator inquiry or exam
- Bring risk review and user protection requirements into each launch from the first spec, including what the launch can and cannot claim publicly
- Launch and monitor user protections such as self-exclusion, deposit limits, behavioral monitoring and trusted-contact tools, and drive them from scoping to adoption
- Run DeFi restriction programs, including self-certification and close-only, from flag to enforcement
- Lead the program side of Trust & Safety incidents, and build and drill the crisis playbook with Compliance, Customer Experience, Legal and Communications
- Take partners and vendors from pilot to contract, with a success measure agreed before each pilot starts