Trust & Safety Product Manager - Payments - Vice President

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in Trust and Safety, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job responsibilities

• Develops a product strategy and product vision that delivers value to customers

• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap

• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition

• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability

• Lead efforts to migrate fraud screening capabilities from legacy systems to modern, optimized platforms, ensuring seamless transitions and enhanced fraud detection

• Defines and implements strategic plans for early-stage fraud screening solutions that help clients detect and mitigate risks

• Partners with engineering teams to design and deliver advanced fraud screening checkpoints that improve efficiency and reduce processing delays

• Collaborates with cross-functional teams to develop and execute migration roadmaps, ensuring minimal disruption and optimized fraud detection performance

• Identifies opportunities to enhance scalability, resiliency, and operational efficiency in fraud detection and payment processing platforms

• Incorporates client feedback and industry best practices to continuously refine fraud detection workflows and improve user experience

• Leverages data-driven insights to drive innovation in fraud prevention, aligning platform capabilities with client needs and emerging trends

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area

• Advanced knowledge of the product development life cycle, design, and data analytics

• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management

• Experience with large-scale system migrations and optimizations in a payments or financial services environment

• Strong ability to collaborating with engineering teams to translate technical requirements into scalable product solutions

• Exceptional communication skills to align cross-functional teams and stakeholders on strategic priorities

• Analytical mindset with demonstrated success in leveraging data insights to improve fraud detection capabilities and user outcomes

• Proven ability to manage complex, multi-stakeholder technical projects with competing priorities

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization

• Expertise in fraud screening technologies, including rule-based and machine learning models for risk management

• Familiarity with compliance and regulatory considerations related to fraud prevention and payment processing

• Proven ability to manage ambiguity and align technical and business priorities effectively

• Familiarity with trends in payment and fraud prevention technologies, including real-time fraud detection tools