Tunnel Wash Manager in Training Wando SC

JOB SUMMARY
As a Tunnel Wash Management Trainee, you are responsible for learning all aspects of tunnel car wash operations. Under the direction of a designated General Manager Trainer, the Management Trainee will gain hands-on experience in daily site operations, customer service, sales performance, equipment maintenance, safety compliance, and team leadership. The trainee will learn how to maintain a clean, safe, and efficient wash environment while developing the skills necessary to recruit, hire, train, schedule, and supervise employees.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Complete all Management Trainee training requirements and certifications.
Learn and demonstrate all operational functions of a tunnel car wash, including vehicle loading, tunnel operations, customer service, membership sales, lot maintenance, and site appearance.
Direct and coordinate team members in providing exceptional customer service and a positive guest experience.
Respond to customer questions, concerns, and complaints in a professional and timely manner.
Learn how to maximize revenue through wash package sales, membership growth, customer retention, and promotional programs.
Learn how to manage labor, control operating expenses, and improve overall site profitability.
Assist with coaching, training, and developing team members to ensure compliance with company standards and operating procedures.
Lead by example and demonstrate proficiency in all site functions, including point-of-sale systems, membership management tools, tunnel operations, equipment inspections, and cleaning procedures.
Learn preventative maintenance procedures and assist in monitoring equipment performance to minimize downtime.
Maintain accountability for site cleanliness, safety, operational efficiency, equipment condition, inventory, cash handling, and overall facility appearance.
Ensure compliance with all safety policies, environmental regulations, and operational procedures.
Learn workforce management practices, including recruiting, interviewing, hiring, scheduling, performance management, and employee development.
Follow established communication protocols and maintain effective communication with site leadership and support teams.
Monitor and review key performance indicators (KPIs), including sales, membership growth, customer satisfaction, labor costs, and operational efficiency.

Performance for this role is measured with direct reference to responsibilities indicated above and their corresponding metrics.

Living our Core Values is an essential part of each and every job

Customer Focus – Our customers come first, and they are our partners in creating value. We are dedicated to satisfying the needs of our customers in a friendly, timely and safe manner. We believe that we can truly make life easier for our customers.
Teamwork – We work together to meet our goals and, in the process, create a work environment that is fast, friendly, and fun. We are supportive of each team member and treat one another with respect, valuing each other’s talents and contributions. Our competitive strength is and always will be our people.
Committed to Quality - We are committed to the highest level of quality and shared responsibility in everything we do. You should perform all duties in a safe manner, following safety policies and procedures.
Accountability - We accept our individual and team commitments, and we do our best to meet them. If we make a mistake, we take responsibility for our actions and accept the consequences. We do what we say we are going to do.
Passionate – We show pride, enthusiasm, and determination in everything that we do. Our positive and optimistic attitude is contagious – within our team and with our customers. Passion is the fuel that drives our company to success!
Community Centric - We are committed to giving back to the communities we serve, and children are at the center of our giving mission. We foster opportunities to engage as a community partner and use our company resources to help make our communities a better place to work, live, and play.

SUPERVISORY RESPONSIBILITIES: Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints, resolving problems and documenting accordingly.

QUALIFICATION REQUIREMENTS: Required to work 50 hours per week. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Four-year college or university degree or a minimum of two years related retail management experience and/or training; or equivalent combination or education and experience.

EDUCATION and/or EXPERIENCE: High School, College Preferred, 2 – 4 years retail Management Experience, Car Wash preferred

LANGUAGE SKILLS: Effectively present information to Customers, Associates and Management. Ability to read, analyze and interpret financial reports and legal documents. Ability to respond to common inquiries or complaints from associates, customers, regulatory agencies, or members of the business community. Must be able to speak, read and write in the English language.

MATHEMATICAL SKILLS: Ability to work with and apply mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY: Ability to solve practical problems and deal with a variety of situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written oral, diagram or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS: Current SC Driver’s License, required auto insurance, reliable means of transportation and acceptable Motor Vehicle Report.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions for this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle; or feel objects use tools or controls; reach with hands and arms; and talk and hear. The employee is frequently to sit; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee frequently works in outside weather conditions and is frequently exposed to wet and/or humid conditions fumes or airborne particles, and extreme cold. The employee occasionally works near moving mechanical parts; in high, precarious places; and is occasionally exposed to toxic or caustic chemicals, extreme heat, and risk of electrical shock. The noise level in the work environment is usually moderate to high

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee’s ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent an expressed or implied contract of employment nor does it alter your at-will employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform as the Company may deem appropriate.