UI UX Designer - MCCMS - Rochester

The UI/UX Designer (User Interface/User Experience Designer) plays a key multidisciplinary role in the design process across immersive learning experiences for Mayo Clinic College of Medicine & Science. The role teams up with UX researchers to deeply understand the user experience of our different audiences and shape unique visual approaches through iterative prototype testing. They have an understanding of learning science basics, instructional design, as well as medical and simulation-based education. They partner with educators, clinical subject matter experts, simulation staff, 3D artists, medical illustrators, animators, XR engineers and other content specialists to design immersive and XR applications, such as simulations with AI-driven virtual patients, interactive 3D anatomy experiences, and patient-focused learning apps, with a focus on usability, trust, and clinical accuracy. They also iterate on the design of these applications and collaborate with developers to revise them to updated specifications. Primary responsibilities include: Contributing to all stages of the design process, including wireframing layouts, designing mockups at multiple screen sizes, and designing and refining conversational AI interactions. They represent users in the design of user interfaces that reflect best practices for different device types and accessibility. They participate in the user experience research process to establish design solutions that meet user needs and goals. They incorporate UX findings and brand identity into design patterns that are not only visually appealing but also enrich the user experience. The UI/UX Designer collaborates closely with other team members and stakeholders to improve navigation schemes, interaction patterns, and digital storytelling. They building familiarity with a learning management system and work closely with content contributors to create engaging immersive experiences. They develop and adapt design specifications for developers, taking into account feasibility and performance constraints. They engage in spatial interaction design, UX design for comfort and motion sickness, interaction methods (hands, controllers, gaze, voice), and XR accessibility. The ideal candidate will: Develop a deep understanding and empathy for the experience of our current and prospective learners. Be a voracious consumer of design across multiple industries and modalities, with particular focus on contemporary practices and peer institutions in higher education and academic medicine.

Advocate for an inclusive, accessible, user centered approach to each and every product. The UI/UX Designer will communicate persuasively to stakeholders about design decisions and how they serve business objectives They will have excellent relationship management skills, emotional intelligence, and the desire to work with a close-knit team to deliver high-quality products in a timely fashion.

This position will require on-site presence with the flexibility to work from home as needed throughout the week once oriented to the role.

This position is a combination of remote and on-site work; individual must live within a 100 mile driving distance to the Rochester Mayo Clinic campus.Visa sponsorship is not available for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.**

Bachelor’s degree in UI/UX design, Interaction Design, Human-Computer Interaction (HCI), Graphic design, Multimedia Arts, or a related field. At least of 5 years of experience producing user interface design with demonstrated impact is strongly recommended. Must demonstrate expert skills in UI design methods (prototyping, interaction flow diagrams, wireframes, and interface specifications) and strong visual design acumen. Experience in, or a willingness to learn, design for XR/AR/VR, 360 Video, 3D software and game engines (Unity, Unreal, etc.) is preferred. Platforms will include web, mobile, desktop, headsets and other wearables. Experience designing AI interactions is preferred. Must demonstrate up-to-date knowledge of modern digital and interaction design principles and trends, with the ability to clearly articulate complex design problems and solutions using strong communication and presentation skills. Experience in learning design and a portfolio demonstrating deliverables throughout the design process for products/websites is recommended. Health care or higher education experience is a plus. Experience with: Using user interface design software such as Sketch, Figma, or Adobe XD; HTML, CSS, and the basics of front-end web development; Addressing accessibility concerns for digital products, including optimizing for assistive technologies.

Additional Qualifications

• Experience in educational technology, healthcare, or simulation-based design is highly valued.
• Knowledge of WCAG Accessibility Standards is required.
• Portfolio demonstrating a range of immersive projects, ideally with cross-platform applications or AI-enhanced designs.

Responsibilities:

• Apply user-centered design process to continuously improve and innovate Mayo Clinic websites, applications, products, and services.

• Create conceptual models, wireframes, and interactive prototypes to test design concepts for usability and/or communicate ideas to stakeholders.

• Apply understanding of user needs to define navigation and interaction systems, including site structures, navigation flows, user interfaces, and hierarchies that are engaging and intuitive.

• Design user interface solutions that are accessible, inclusive, and device-appropriate.

• Proactively communicate status updates to relevant stakeholders throughout the design process.

• Communicate persuasively to stakeholders about design decisions and how they serve both user and business objectives.

• Implement Mayo Clinic visual identity assets in a variety of different environments.

• Leverage the institutional design system appropriately to ensure that interfaces align with the visual identity as closely as possible while serving the needs of users.

• Work with HTML, CSS, and content management systems to implement the brand identity across internal and external websites.

• Deliver visual designs and relevant interface specifications that effectively inform UI engineering colleagues.

• Effectively collaborate with content publishing and UI engineering colleagues throughout development to ensure design vision is accurately translated from design documentation to the final product.

• Evangelize user-centered design practices and standards.

• Proactively seek to incorporate UX design best practices and user research insights into all digital interfaces.

• Review final designs to ensure that standards and guidelines have been followed consistently, thoroughly, and correctly.

• Mentor and educate content publishing team members in user-centered design philosophy and research insights.

• Champion the user's needs and help others maintain focus on them.

• Contribute to continuous improvements in user experience.

• Participate in user testing, research-related testing, and feedback review sessions.

• Stay up to date with best practices in user experience and the latest audience specific UX insights.

• Stay current with evolving digital standards and technologies and learn new skills as needed.

• Develop deep understanding and empathy for the experience of our current and prospective learners.