UK Payroll Manager
- Compensation
- Not disclosed
- Location
- Aberdeen, Aberdeen
- Work setup
- Hybrid
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- Not specified
- Category
- Finance
- Posted
Skills
Must have
- Higher Grade/A Level or equivalent
- Relevant professional qualifications
- Excellent leadership and people management skills.
- Strong stakeholder and client relationship management abilities.
- Excellent organisational and workload management skills.
- Strong written and verbal communication skills.
- Knowledge of payroll legislation, payroll operations and industry best practice.
- Knowledge of Microsoft Outlook, Word, Excel, PowerPoint and payroll software solutions.
- Strong analytical and problem-solving skills.
- Experience interpreting service performance data and driving improvement initiatives.
- Strong commercial awareness and understanding of client service management.
- Ability to manage competing priorities in a fast-paced client service environment.
- Strong team player with the ability to build effective relationships at all levels.
- Client focused with a commitment to service excellence.
- Self-motivated and able to work under pressure.
- Strong leadership presence with the ability to influence and motivate others.
- High levels of accountability and ownership.
- Positive and proactive approach to solving problems.
- Adaptable and responsive to changing client and business requirements.
- Committed to continuous improvement and operational excellence.
- Commercially minded with a focus on delivering value to both clients and the business.
Nice to have
- University degree 2:1 minimum classification
- Previous experience managing payroll service delivery within a client focused environment.
- Experience leading teams and developing high performing individuals.
- Experience managing payroll client portfolios and stakeholder relationships.
- Experience working with outsourced or offshore delivery models.
- Experience handling complex payroll queries and client escalations.
- Experience driving operational improvement and service excellence initiatives.
- Experience supporting business development and client retention activities.
- Experience managing performance against operational and commercial objectives.
Full description
**DISCOVER YOUR POTENTIAL. BUILD YOUR CAREER. JOIN US AT AAB.
AAB is a leading professional services firm operating across the UK, Ireland, and the USA. We specialise in the mid-market, supporting individuals, family businesses, and organisations with a full suite of services including audit, tax, corporate finance, payroll, people consultancy, and wealth management. With 1,000+ team members, we deliver expert support to clients all over the world.
**EVERYONE HAS THE AABILITY TO SUCCEED- WE’LL HELP YOU GET THERE.
Our people are at the heart of everything we do. We succeed together as one team, building strong client relationships through passion, empathy, and straightforward advice. That’s what makes AAB different. We invest in brilliant talent across every area of the business, offering tailored training, professional qualifications, and continuous support to help you grow.
Your growth matters to us. We’ll give you the tools, encouragement, and opportunities to lead, learn, and make an impact. Guided by our six core values, we foster a culture where collaboration, trust, and enthusiasm thrive.**
AABSOLUTELY DEDICATED TO HELPING YOU ACHIEVE YOUR GOALS
**At AAB, your career is what you make it. We are here to help you turn ambition into action, whether that’s becoming a technical expert, a future leader, or someone who simply makes a difference every day. If you're ready to be part of a team that’s united by purpose and driven by values, we’d love to hear from you.
**ESG COMMITMENT
We take our responsibility seriously. From reducing our environmental impact, to supporting education through training and talent programmes, to giving back to our local communities with our charitable initiative ABBIE- ESG is part of who we are.
Key duties & responsibilities:
Main Tasks Of The Role
- Manage and oversee the delivery of payroll services across a portfolio of SME clients, ensuring service standards, deadlines and client expectations are consistently achieved.
- Lead, coach and develop Client Success Specialists, creating a high performing and client focused team culture.
- Act as a key point of contact for clients, building trusted relationships and ensuring a positive client experience.
- Oversee the effective coordination of payroll activities between clients, the CSS team and QX, ensuring payrolls are processed accurately and on time.
- Manage team workload, resource allocation and service priorities to ensure operational efficiency and service continuity.
- Monitor performance against key service indicators including payroll accuracy, SLA achievement, client satisfaction and operational efficiency.