Urgent Hiring For BIg4 | ServiceNow Developer CMDB /CSDM

Discovery Implementation & Support

• Configure and manage ServiceNow Discovery for on-prem and cloud environments.
• Develop and maintain MID Servers, schedules, and credentials.
• Troubleshoot discovery issues (classification, identification, exploration errors).
• Optimize discovery patterns and probes for performance and accuracy.

Service Mapping Development

• Design and implement top-down and tag-based Service Mapping.
• Create and maintain Business Service Maps with accurate CI relationships.
• Develop and customize patterns for application/service discovery.
• Handle complex multi-tier applications (web, app, DB layers).

Pattern & Probe Development

• Build and customize Discovery Patterns, probes, and sensors.
• Work with scripting (JavaScript) for advanced pattern logic.
• Debug pattern failures using logs and ECC queue.

CMDB Integration & Data Quality

• Ensure discovered data aligns with CMDB standards.
• Work with Identification and Reconciliation Engine (IRE).
• Maintain CI class models and relationships in cmdb_ci and cmdb_rel_ci.
• Improve CMDB health (completeness, correctness, compliance).

Cloud & Modern Infrastructure

• Implement discovery for cloud platforms (AWS, Azure, GCP).
• Work with containerized environments (Kubernetes, Docker) where applicable.
• Integrate with external tools (monitoring, asset systems).

Performance & Optimization

• Tune discovery schedules and reduce scan time.
• Optimize MID Server performance and load balancing.
• Identify and eliminate duplicate CI creation.

Collaboration & Support

• Work with infrastructure, network, and application teams.
• Provide L3 support for Discovery and Service Mapping issues.

Technical Skills

• Strong hands-on experience with ServiceNow Discovery & Service Mapping.
• Expertise in:
• Discovery Patterns, Probes & Sensors
• MID Server setup and troubleshooting
• ECC Queue debugging
• Service Mapping (top-down & horizontal discovery)

• Strong scripting skills (JavaScript, Glide APIs).
• Knowledge of networking concepts (DNS, HTTP, TCP/IP, ports).
• Experience with Linux/Windows administration basics.

Cloud & Infra Knowledge

• Familiarity with AWS, Azure, or GCP discovery.
• Understanding of microservices and container environments.

CMDB Knowledge

• Strong understanding of CMDB data model and CI relationships.
• Experience with IRE and reconciliation rules.
• Data normalization and governance practices.