Urgent Opening For Office 365 Support Engineer

Job descriptionRole & responsibilities

• Provide tier 2/3 support for Office 365 issues, including email, OneDrive, SharePoint, Teams, and other Office 365 applications.
• Manage and troubleshoot Office 365 services, ensuring optimal performance and security.
• Assist in the deployment of Office 365 services.
• Configure and manage security settings and policies within Office 365.
• Monitor and manage Office 365 usage and performance using administrative tools and reports.
• Provide support to end-users on Office 365 features and best practices.
• Collaborate with IT team members to resolve complex technical issues.
• Document support processes and maintain knowledge base articles.
• Stay up-to-date with the latest Office 365 features, updates, and best practices.

Preferred candidate profile

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 2 to 5 years of experience in IT support, with a focus on Office 365 administration.
• Strong knowledge of Office 365 services, including Exchange Online, SharePoint Online, OneDrive for Business, and Teams.
• Experience with Office 365 deployment.
• Proficiency in PowerShell scripting for Office 365 administration.
• Familiarity with security and compliance features in Office 365.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team**.*Note-Should be comfortable to work in Night Shift and should have Good Communication Skills**