USPTO | UCC Customer Service Representative | Active | Greenville, SC
- Compensation
- Not disclosed
- Location
- Greenville, South Carolina
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- Not specified
- Category
- Support
- Posted
Skills
Full description
Ares Enterprise is seeking customer-focused UCCCustomer Service Representative (Tier I) to provide front-line technical support to U.S. Patent and Trademark Office employees and contractors. The UCC Customer Service Representative serves as the primary front-line customer service center, responding to public inquiries regarding USPTO programs and services and will provide timely, accurate, and courteous assistance to customers contacting the USPTO through multiple channels—including phone, email, postal mail, voicemail, and virtual agent interactions. This position is responsible for resolving incidents at the first point of contact whenever possible, fulfilling standard service requests, documenting all support activities, and escalating unresolved issues to the appropriate technical support teams.
Ares Enterprise is an ISO 9001:2015, ISO/IEC 20000-1:2018, and ISO/IEC 27001:2022-certified technology and professional services company. We provide mission-focused solutions to federal customers while maintaining a collaborative environment that values technical excellence, professional development, continuous improvement, and exceptional customer service.