Utility Account Support - I

Summary

Process exceptions for metered data and billing. Interacts with internal and external customers concerning billing usage and rates regarding municipal utilities, including electric, water, wastewater, stormwater, and solid waste. Works under close supervision with minimal latitude for the use of initiative and independent judgement.

Essential Functions

• Process AMI meter read exceptions using pre-configured validation, estimation, and editing tools using existing business processes;
• Review utility usage, determine average consumption, verify rates, investigate potential errors, and make adjustments as needed;
• Respond to internal customer inquiries regarding meter reading data, utility billing, and rates;
• Assists Utility Customer Support with meter reading and billing questions; and
• Perform related duties as required.

Qualifications

Completion of a high school diploma or the equivalent with an additional six months to two years of experience maintaining and reviewing financial and statistical records, utility data preferred; or any combination of relevant education and experience, which provides the following:

Knowledge and Abilities

Knowledge of:

• Modern business office best practices;
• Customer service best practices;
• Customer information or billing software;
• Utility consumption and interval meter reading data; and
• Rates, tariffs, and ordinances related to the billing of general or metered services.

Ability to:

• Ability to analyze data and make decisions within defined policy and procedures;
• Ability to read, understand and apply rates, tariffs, and ordinances related to billing of municipal general and metered services;
• Ability to apply and calculate various rates associated with municipal utilities;
• Communicate effectively with end users, staff/coworkers, supervisory team;
• Effectively operate a personal computer while accessing various databases.

Physical Requirements:

• Frequently lift and carry up to 10 pounds;
• Occasionally stand during shift;
• Frequently walk during shift;
• Occasionally climb stairs
• Frequently rotate upper trunk to the left or right while sitting or standing.
• Frequently reach above, at, or below shoulder height.