UX/UI Manager

Job Title: UX/UI Manager
Function: Customer Engagement
Hybrid Worker – Expectation is two days per week on site at our Nottingham office
Contract type: Permanent
Salary: Offered on a starting salary of £ 60,994 with the potential to increase to £ 71,758 over the course of three years.
Closing Date: Thursday, 12th November 2026

NHS Supply Chain currently has an opportunity for a UX/UI Manager to join our team during an exciting period of transformation, working to make it easier for the NHS to put patients first.

As a UX/UI Manager, you will be responsible for driving the overall UX/UI strategy, overseeing the design process, and ensuring the delivery of intuitive, visually appealing, and user-centric interfaces. As a UX/UI Manager, you will play a critical role in shaping the future of our digital presence and enhancing customer satisfaction.

Every day you will …

Responsible for leading the design and implementation of user-centred experiences that meet both user needs and business objectives.
Overseeing the UX/UI design process, from interpreting research, ideation and wireframing to prototyping and testing, and collaborating closely with cross-functional teams to deliver high-quality digital solutions.
Manage a team of UX/UI designers (mix of permanent and contractors), providing guidance and support to foster a collaborative and innovative design culture.
Collaborate with product managers, developers, and stakeholders to define project requirements, prioritise features, and ensure seamless integration of design solutions.
Conduct regular design reviews and provide constructive feedback to team members to ensure consistency, coherence, and adherence to design best practices.
Stay current on industry trends, emerging technologies, and best practices in UX/UI design, and advocate for the adoption of innovative design approaches within the organisation.
Champion user-centric design principles and advocate for the needs of end-users throughout the design process, advocating for accessibility and inclusivity in design solutions.

What can we offer you?
We want to reward you for your passion, enthusiasm, and hard work so we offer much more than a competitive salary:

Hybrid working opportunities, giving you the flexibility to work collaboratively in the office and remotely.
We recognise our employees' hard work and contributions with annual bonus schemes, long service, and colleague recognition awards.
27 days holiday plus bank holidays
We are dedicated to your development, through in-house training, support, and access to external qualifications to maximise your potential.
A focus on your well-being offering 1 day of paid well-being leave and free access to the 24/7 Employee Assistance Programme
Generous pension scheme (with us contributing 12% when you contribute 6%)
Access to our Flexible Benefits Scheme, where you can choose from a variety of benefits such as Life Insurance, Critical Illness Cover, Income Protection, Health Cash Plan, Dental Insurance, and additional pension contributions that suit you.
2 days of paid volunteering leave allowing you to give back to your community.
Access to many discounts from the Blue Light Card to NHS Discounts.

NHS Supply Chain, who are we?
Our role is to support the NHS to save lives and improve health. We are a part of the NHS family, and our role is to source, deliver and supply healthcare products, services and food for NHS trusts and healthcare organisations across England and Wales.

We serve every NHS Trust and operate a national network of distribution centres, managing relationships with more than a thousand suppliers and delivering more than 8,000,000 orders each year to more than 17,000 locations. Doing all of this on behalf of the NHS gives NHS staff more time to focus on their main priority of providing excellent patient care.

What skills will help you thrive in this role?

Bachelor’s or master’s degree in design, Human-Computer Interaction, or equivalent qualifications in a related field.
Proven experience (5+ years) in UX/UI or product design, with a strong portfolio showcasing successful projects and a track record of leading design teams across complex transactional sites on web, mobile web and native app.
Proficiency in design and prototyping tools such as Sketch, Adobe XD, Figma, InVision or Axure.
Deep understanding of user-centred design principles, usability best practices, and design thinking methodologies.
Strong leadership and communication skills, with the ability to inspire and motivate team members, collaborate effectively with cross-functional teams, and present design concepts and rationale to stakeholders.
Experience in agile development methodologies and working in fast-paced, iterative design environments.
Expertise in responsive design techniques, Information architecture (IA), Visual design (UI), Interaction design (IxD)
Knowledge and experience designing for accessibility compliance to level AA of the WCAG 2.1 guidelines.
Strategic thinking and problem-solving abilities, with a focus on driving business outcomes through effective UX/UI design solutions.
Excellent attention to detail and a passion for delivering exceptional user experiences.
Commercial awareness and a focus on ROI to ensure designs consider effort level and cost to implement.
Experience of working with Government Design Service (GDS) principles and NHS design systems desirable.

Our Inclusive Commitment
At NHS Supply Chain, we are committed to building an inclusive environment where difference is not only valued, but celebrated, giving everyone the opportunity to thrive in their career. Developing our people is key to our success, so if this role sounds like the right next step in your career but your experience doesn’t match perfectly with the job advert, we encourage you to still apply.

Struggling to complete our application form, and require additional support? Reach out to our Talent Acquisition team at careers@supplychain.nhs.uk who will be happy to help you with alternative ways to apply.