UX Writer
UX Copywriter at a telehealth infrastructure platform, writing product copy—navigation, forms, errors, onboarding, AI interactions—across B2B and patient-facing experiences, collaborating daily with Design, Product, and Engineering in Figma.
- Compensation
- Not disclosed
- Location
- United States; Brazil; Argentina; Spain; Mexico
- Work setup
- Remote
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- Not specified
- Category
- Technical writing
- Posted
Skills
Must have
- Proven experience as a UX Writer, Content Designer, Product Writer, UX Copywriter, or similar role
- Portfolio demonstrating how writing contributed to solving product and UX problems
- Exceptional command of English with ability to communicate complex ideas simply
- Strong understanding of interaction design, information architecture, user flows, and user-centered design principles
- Experience writing across complete product experiences rather than isolated screens
- Ability to understand complex systems and quickly develop domain knowledge
- Strong judgment around hierarchy of information
- Ability to adapt voice and tone while maintaining coherent product personality
- Experience collaborating closely with Product Designers, PMs, Engineers, and Researchers
- Comfort working directly in Figma
- Strong attention to detail without losing sight of broader user journey
- Comfort in a fast-moving environment where products and requirements evolve quickly
- Experience using AI as part of writing workflow without treating generated copy as finished
- Ability to recognize when AI-generated content is technically correct but confusing or inappropriate
Nice to have
- Experience writing for B2B SaaS, healthcare, telehealth, fintech, or other complex software
- Experience writing both B2B operational software and consumer-facing experiences
- Experience with healthcare or another regulated industry where clarity and compliance are critical
- Experience creating or maintaining content design systems, terminology libraries, or reusable UX writing patterns
- Experience with localization and designing copy that scales across languages
- Experience with transactional communications (email, SMS, push, in-product notifications)
- Experience designing conversational interfaces or AI-powered product experiences
- Familiarity with accessibility and inclusive content practices
- Understanding of how frontend applications work and how product copy is implemented in code
Full description
About Bask Health
Bask Health is building the infrastructure that powers modern telehealth businesses.
Our platform enables healthcare companies to launch, operate, and scale digital care experiences, from patient onboarding and clinical workflows to prescriptions, payments, subscriptions, fulfillment, and ongoing care.
We're looking for a UX Copywriter to make complex healthcare and software experiences feel clear, human, and easy to navigate.
**This isn't a marketing copywriting role.
You'll work directly inside the product alongside Design, Product, and Engineering, shaping how Bask communicates with users at every step of their experience.
About the Role
As a UX Copywriter at Bask, you'll own the words that help people understand what's happening, what they need to do, and what happens next.
You'll work across both sides of our platform: the businesses and healthcare teams operating on Bask, and the patients interacting with the experiences those businesses create.
That means writing everything from navigation, buttons, forms, empty states, errors, and onboarding flows to questionnaires, treatment experiences, transactional communications, and AI-powered interactions.
But this role isn't simply about making copy sound better.
You'll work with designers to solve product problems through language, challenge unnecessary complexity, identify when a UX problem can't be fixed with copy alone, and help establish the systems that allow Bask to communicate consistently at scale.
We value writers who are concise, highly collaborative, comfortable with complex products, and opinionated about clarity.
What You'll Do
- Partner closely with Product Designers from early exploration through production rather than joining the process after designs are complete..
- Write clear, concise, and useful product copy across onboarding, navigation, forms, settings, dashboards, workflows, errors, empty states, confirmations, notifications, and other product surfaces..
- Shape patient-facing experiences including account creation, intake flows, checkout, order management, subscriptions, and ongoing care..
- Write for complex operational experiences used by healthcare businesses, providers, and internal teams without exposing unnecessary technical complexity to users..
- Help users understand what is happening, what action they need to take, and what they can expect next—especially during high-friction or high-stakes moments..