Veterans Supportive Services Manager

POSITION DESCRIPTIONPosition: Veteran Supportive Services Manager

Supervisor: Director of Veteran Services

Location: Mt. Scott Office (7916 SE Foster Rd. Portland, OR)

Hours: Monday – Friday; some weekend and evening work required

Starting Salary: $71,020-$76,320 DOE

Classification: Exempt, Unrepresented, Full-Time, Benefit Eligible

GENERAL RESPONSIBILITIES

The Veteran Supportive Services Manager provides leadership, oversight, and supervision of staff delivering supportive services to Veterans experiencing or at risk of homelessness. This position oversees programs and services focused on reducing barriers to housing, including income development, wellness access, benefits assistance, peer services, and Veteran engagement and outreach. The Manager develops and maintains collaborative relationships with internal programs and external community partners to ensure coordinated, accessible, and effective service delivery. Working closely with department leadership and other agency managers, this position supports the integration of Veteran supportive services into individualized service plans, program goals, and organizational outcomes.

SPECIFIC RESPONSIBILITIES:

• Provide leadership, supervision, and oversight to Wellness Access Specialists, Income Development Specialists, Benefits and Income Specialists (SOAR), and the Program Support Specialist serving Veterans experiencing or at risk of homelessness.

• Provide leadership, supervision, and oversight to the Veterans Engagement team, including Veterans Outreach Specialists and Supervisor, and review incoming Veteran screenings.

• Conduct monthly staff supervision meetings, provide ongoing coaching and professional development, and complete performance evaluations, including performance appraisals, performance improvement plans, and disciplinary actions as appropriate.

• Oversee program data collection, reporting, and performance monitoring to support the achievement of program goals and outcomes.

• Develop and maintain partnerships with the Department of Veterans Affairs (VA), VA medical facilities, community organizations, and internal agency programs to strengthen service coordination and access to resources for Veterans.

• Coordinate with internal and external partners to facilitate Veteran access to housing and shelter programs, wellness services, VA medical care, employment and educational opportunities, benefits assistance, and other supportive services.

• Lead and coordinate the Veterans Department's annual Veterans Resource and Wellness Fair and on-site mobile clinic services in collaboration with community partners and internal teams.

• Represent Transition Projects in Continuum of Care meetings, Coordinated Access initiatives, and community strategic planning efforts related to Veteran homelessness across Multnomah, Clackamas, Washington, and Clark Counties.

• Attend management team, housing, and other program meetings, as well as all-staff meetings and retreats, as requested or directed.

• Assist with program design, implementation, and evaluation to improve access to and efficiency of Veteran supportive services, as directed.

• Assist with identifying and coordinating Veteran-specific training opportunities for Veterans Department staff.

• Work with Veterans Program leadership to support ongoing CARF accreditation.

• Assist with oversight of agency vehicles, supply ordering, and other general departmental operational needs.

• Perform other duties as assigned.

PERFORMANCE REQUIREMENTSEach Transition Projects employee must:

• Acquire First Aid/CPR/AED certification within 30 days of hire and be retested biannually thereafter throughout employment.

• Complete Bloodborne Pathogens and Narcan Training within 30 days of hire and be retested annually thereafter throughout employment.

• Demonstrate reliability by being present for work as scheduled, arriving and leaving on time and taking breaks in expected time frames.

• Interact effectively with individuals of different backgrounds, beliefs, and perspectives, treating each person with respect and dignity.

• Attend agency and program staff meetings.

PHYSICAL/MENTAL REQUIREMENTS

The physical and mental demands described here are representative of those that must be met by an employee, with or without accommodation, to successfully perform the essential functions of this job.

• Hearing and vision adequate for interaction with participants, interaction with staff and interaction with the general public.

• Hearing adequate for telephone work. Vision adequate for close work.

• Hand and finger dexterity adequate to operate standard office equipment.

• Ability to walk, bend, stand, sit, reach, stoop, pull, squat, kneel, climb stairs and ladders

• Sitting at a desk completing paperwork and working on a computer for lengthy periods.

• Ability to perform CPR and other emergency life-saving care with the assistance of teammates until emergency responders arrive.

• Ability to lift 50 pounds.

WORKING CONDITIONS / SAFETY CONSIDERATIONS

• Work environments may include exposure to animals/pets across various program sites.

• This position may have exposure to bloodborne pathogens or other infectious materials during the course of duties. Bloodborne pathogens training, safety protocols, and appropriate protective equipment are provided. The Hepatitis B vaccination is offered at no cost.

MINIMUM QUALIFICATIONS

The right individual for this position is resourceful and innovative, a strong leader, has a passion for helping others, and is able to deal with difficult situations in positive and constructive ways. This position also requires the following qualifications:

• Bachelor’s degree + 3 years of experience in social services (at least 1 year management preferred) OR 5 years of experience in social services (at least 2 years management preferred).

• Demonstrated ability to manage social service programs and develop programs, policies, and procedures.

• Demonstrated ability to prepare and present reports and proposals, both verbally and in writing.

• Demonstrated knowledge of Veterans, Veteran culture, and resources available to Veterans experiencing homelessness.

• At least one year of experience working with individuals experiencing homelessness, low-income individuals, or individuals affected by substance use, mental health challenges, domestic violence, and/or sexual assault.

• Ability to work independently, establish priorities, manage competing demands, and exercise sound judgment in assessing situations and taking appropriate action.

• Knowledge of services available to low-income individuals and individuals experiencing homelessness in Multnomah County through Transition Projects and other agencies, or the ability to acquire such knowledge.

• Demonstrated ability to provide crisis intervention and follow established procedures in crisis situations.

• Strong written and verbal communication, collaboration, and relationship-building skills, with the ability to work effectively with internal and external stakeholders.

• Strong organizational, planning, and project-management skills, with the ability to manage multiple priorities and meet deadlines.

• Proficiency in computer applications and familiarity with web-based data collection systems.

• Bilingual English/Spanish preferred.

Transition Projects, Inc. is an equal opportunity employer and does not discriminate on the basis of race, color, religion, age, gender, sexual orientation, ancestry, national origin, citizenship, marital status, familial status, physical or mental disability, veteran status, genetic information, source of income, union participation or activities, or any other status legally protected by applicable local, state or federal law.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.