Veterinary Receptionist
- Compensation
- $17–$21 / hr
- Location
- Baltimore, MD
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Full time
- Experience
- Not specified
- Category
- Administration
- Posted
Must have
- We want someone who brings both the necessary skills and the right approach to working with people.
- At least one year of veterinary reception or veterinary client service experience.
- Experience with veterinary practice management software; Cornerstone experience preferred.
- Familiarity with veterinary terminology, common appointment types, vaccination protocols, and prescription refill workflows
- Strong organizational skills and attention to detail.
- Excellent verbal and written communication skills.
- The ability to remain calm, compassionate, and professional during busy periods or emotionally difficult conversations.
- Comfort working around dogs and cats of varying sizes, breeds, and temperaments, including fearful or reactive patients.
Full description
Veterinary Client Service RepresentativeBaltimore, MD | Full-Time
“Great veterinary medicine starts with great people.”
At Stevenson Village Veterinary Hospital, we believe exceptional veterinary care begins with compassion, communication, and teamwork. Since 1996, we've been dedicated to providing high-quality care to pets while building lasting relationships with the people who love them.
We're looking for a compassionate, dependable, and team-oriented Veterinary Client Service Representative who understands that the client experience begins long before a pet enters the exam room. You'll be the welcoming face at the front desk, the reassuring voice on the phone, and an important connection between our clients and medical team.
This role is about more than answering phones and scheduling appointments. It's about helping people feel heard, supporting your teammates, and making a difference in the lives of pets and their families—even on the challenging days.
If you take pride in doing the right thing, communicating thoughtfully, and supporting the people around you, we'd love to meet you!
What You Can Expect
- We believe a great workplace is built on mutual respect, shared responsibility, and a genuine commitment to one another. At Stevenson Village Veterinary Hospital, you'll find:
- A supportive team culture that values compassion, collaboration, and mutual respect.
- Opportunities to learn and grow in your veterinary knowledge and professional skills.
- Comprehensive benefits, including medical, dental, and vision insurance, paid time off, and a 401(k) plan for eligible full-time employees.
- An annual workwear stipend to help you feel comfortable and confident at work.
- Employee pet discounts because we know your pets are family, too.
Compensation: $17–$21 per hour, based on experience, skills, and qualifications.
Schedule: Full-time, Monday–Friday, with rotating Saturday shifts (8:45 AM–1:00 PM).
Weekday shifts include:
- Opening shift: 7:00 AM–6:15 PM
- Morning shift: 7:00 AM–1:00 PM
- Afternoon shift: 12:00 PM–6:15 PM
- Flexible scheduling options are available when possible.
What You'll Do
As a Veterinary Client Service Representative, you'll help create a smooth, welcoming, and compassionate experience for every client and patient.
Client Experience & Communication
- Welcome clients and patients warmly and professionally, both in person and over the phone.