Vice President, Change Management

Position InformationHiring Manager:

Associate DirectorDepartment:

Change ManagementDepartment Overview

The Change Management Department is responsible for continually helping individuals impacted by systems or process changes be successful by implementing a systematic change management approach, building support, addressing resistance and developing the required knowledge and ability to implement the change. We help them make successful transitions resulting in changes that are thoroughly and smoothly implemented with lasting benefits.

Position Responsibilities

This is a hands-on position that will focus on managing different elements of change efforts throughout the lifecycle of a project including developing a change strategy, creating and implementing communication plans, developing training approaches / materials and measuring adoption. This role will require the candidate to balance multiple ongoing initiatives and maintain different timelines and deliverables.

Responsibilities include:

• Collaborating with internal stakeholders to conduct needs assessments to customize training and communication plans that reflect employee needs and project specifics
• Working with business leads independently to execute change projects from strategy to deployment
• Developing training materials from a content and design perspective: e-learning videos, training guides and quick reference cards
• Identifying user issues and collaborating with relevant teams to resolve and communicate resolution back to end user
• Maintaining and updating project materials over the course of project lifecycles and after
• Building relationships with business units to create win-win partnerships
• Collecting, analyzing and organizing data to support change initiatives, ensuring data accuracy and accessibility

Candidate Requirements

Qualifications & Experience:

• Bachelor’s degree required
• 8+ years of experience in change management or organizational transformation required, preferably in a relevant field (e.g., finance, banking, insurance)
• Experience with delivering and designing trainings, communication plans, change strategies and process improvement required
• Experience in programs and technology implementations is required
• Excellent written and verbal communication skills
• Strong attention to detail with excellent organizational and problem-solving skills
• Ability to take initiative and work independently while demonstrating strong collaboration
• Delivery oriented with high-quality customer service standards
• Must be motivated by a fast paced, complex environment and comfortable learning new technologies quickly