Vice President of Operations, Delivery Services
- Compensation
- Not disclosed
- Location
- Not listed
- Work setup
- Not specified
- Seniority
- C level
- Employment
- Not specified
- Experience
- Not specified
- Category
- Not specified
- Posted
Must have
- Senior operations, delivery, professional services, implementation, or field services leadership experience.
- Direct experience with restaurant, retail, hospitality, or other multi-site technology deployments is strongly preferred.
- Experience with technologies such as digital signage, POS, networking, software configuration, or other customer-facing technology installations.
- Demonstrated experience leading complex customer implementations involving multiple locations, vendors, technicians, and stakeholders.
- Experience managing project managers and/or project coordinators responsible for external customer implementations.
- Strong understanding of field delivery utilizing W2 technicians, independent contractors, subcontractors, electricians, and/or other skilled trades.
- Proven experience with workforce forecasting, technician capacity planning, and/or building distributed field networks.
- Experience overseeing scheduling and coordinating geographically distributed projects.
- Experience with permitting is preferred.
- P&L ownership with a strong understanding of revenue, cost, and gross-margin performance.
- Experience leading large, distributed teams.
- Strong executive-level customer relationship and escalation-management skills.
- Strategic thinker who can build for the next several years while remaining willing to engage directly in today's operational challenges.
- Proven systems builder who creates repeatable processes rather than relying on heroics.
- PMP certification is preferred but not required.
- Experience supporting operations throughout North America and/or Latin America is a plus.
Full description
VP of Operations, Delivery ServicesRemote | National Travel RequiredBase Salary: $150,000 + Performance-Based CompensationThe Opportunity
Prevail Recruiting has been retained on a confidential search for a growing technology services organization supporting major restaurant, retail, hospitality, and multi-site brands.
The company delivers complex technology deployments across distributed customer locations, coordinating the people, projects, technicians, vendors, and processes required to execute consistently at scale.
We are seeking a VP of Operations, Delivery Services to lead and scale the organization's delivery function. This executive will own the operational strategy behind customer implementations, including project management, field delivery, technician capacity, scheduling, financial performance, and continuous improvement.
This is a highly visible leadership opportunity for someone who understands both sides of technology deployment: managing the customer and project delivery process while also ensuring the right field resources are available to execute the work.
The ideal candidate has direct experience supporting restaurant, retail, hospitality, or other multi-site technology environments and has led complex implementations involving distributed technicians, contractors, project managers, vendors, and customers.
What You'll Own
- Lead the overall Delivery Services organization, including project management and project coordination.
- Own the Delivery Services P&L, including revenue delivery, operating costs, gross margin, and financial performance.
- Develop a multi-year operational strategy and capacity plan aligned with company growth objectives.
- Build and maintain a rolling technician demand forecast in partnership with Sales and other business leaders.
- Scale a distributed technician and trade network utilizing the appropriate mix of W2 technicians, independent contractors, service partners, electricians, and other skilled resources.
- Oversee complex, multi-site technology deployments across restaurant, retail, hospitality, and related customer environments.
- Drive effective scheduling, permitting, resource allocation, field readiness, and project execution.
- Lead, coach, and develop project managers, project coordinators, and operational leaders.
- Create standardized delivery playbooks, processes, documentation, and performance metrics that drive repeatable execution.
- Build technician training and certification strategies to ensure field readiness as the organization grows.
- Evaluate and improve the technology and systems supporting project management, field delivery, workforce planning, and financial visibility.