Vice President of Operations

**Vice President of
Operations**

Department: Operations

Location: Remote, United States

Work Schedule: Full-time, Monday through Friday, eight hours
daily aligned with Pacific Time

Reports To: Chief Operating Officer (COO) / EOS Integrator

Direct Reports: Director of Interpretation, Director of
Translation, Vendor Manager

Employment Type: Full-Time

**Position
Overview**

Our client is seeking an experienced Vice President of
Operations to lead the performance, profitability, quality, and scalability of
our Interpreting, Translation, and Vendor Management departments. We provide
interpreting, translation, and accessibility services to organizations that
rely on dependable language access.

This executive reports to the COO / EOS Integrator and is
accountable for leading department directors and managers, strengthening
financial and operational results, and translating company priorities into consistent
execution. This is a leadership-of-leaders position, not a daily scheduling,
project management, or vendor recruiting role.

Primary Responsibilities

• Operational Leadership and Accountability

• Lead, coach, and hold the three departmental leaders

accountable for measurable performance.

• Set clear expectations, decision rights, operating

rhythms, and cross-departmental ownership.

• Identify bottlenecks, resolve recurring issues, and

implement sustainable improvements.

• Ensure staffing and capacity plans support client demand

and company growth.

• Revenue, Margin, and Profitability

• Own operational metrics that influence departmental

revenue, gross margin, cost, and productivity.

• Partner with Finance to review trends, forecasts, labor

and vendor costs, and opportunities to

improve margins.

• Improve service capacity and efficiency without

sacrificing quality or client experience.

• Equip department leaders to understand and manage their

financial scorecards.

• Interpreting and Translation Operations

• Oversee service delivery, fulfillment, scheduling

effectiveness, translation turnaround, and quality through department
leadership.

• Improve workflows, resource allocation, escalation

handling, and consistency across delivery

channels.

• Ensure service readiness for new client programs and

changes in volume or complexity.

• Vendor Management

• Direct the Vendor Manager in developing a qualified,

reliable, and diversified linguist network.

• Oversee vendor availability, recruiting capacity,

retention, performance, quality, and cost

effectiveness.

• Align vendor strategy with interpreting and translation

demand, fulfillment targets, and profitability.

• Promote respectful and professional relationships with

independent contractors.

• Quality and Client Experience

• Monitor service quality, client escalations, recurring

errors, and corrective action.

• Collaborate with Client Success and Sales to support

retention, responsible onboarding, and service commitments.

• Create preventive processes that improve reliability and

reduce avoidable service failures.

• Systems, Process Improvement, and Scalability

• Partner with Business Systems and AI on dashboards,

technology, automation, and operational reporting.

• Champion clear SOPs, checklists, and scalable processes

that reduce manual work and errors.

• Use data and performance trends to prioritize operational

improvements.

• Leadership Development and EOS Execution

• Develop independent, high-performing directors and

managers who own results and delegate

effectively.

• Participate in EOS leadership rhythms, scorecards,

quarterly Rocks, and issue resolution.

• Translate COO priorities into departmental plans,

deadlines, owners, and measurable outcomes.

Requirements

What This Role Does NOT Own

The VP of Operations does not personally manage routine
interpreting assignments, translation projects, or day-to-day vendor
recruiting. Department leaders own that execution. The COO / EOS Integrator
owns company-wide integration and alignment; the VP owns operational results
across the three departments.

Performance Expectations and Scorecard

• Financial performance: departmental gross margins, cost

management, productivity, and profitable growth support.

• Service delivery: fulfilment rates, translation

turnaround, operational capacity, and reliability.

• Quality and client experience: quality results, service

failures, escalations, and client retention

support.

• Vendor network: capacity, coverage, quality, retention,

and vendor cost performance.

• Leadership and execution: departmental scorecards, manager

accountability, EOS Rocks, and process improvements.

Specific targets will be established with the COO based on
current operating baselines and company priorities.

Required Qualifications

• Prior leadership experience within a Language Services

Provider (LSP) is required.

• At least seven years of progressive operations management

experience, including significant LSP leadership responsibility.

• Demonstrated experience managing multiple operational

functions and leading department

managers or directors.

• Strong working knowledge of interpreting, translation,

vendor management, and service delivery economics.

• Proven record improving gross margins, efficiency,

quality, and scalable execution.

• Experience with operational budgets, KPIs, dashboards, and

data-driven decision-making.

• Strong coaching, communication, analytical, and

problem-solving skills.

• Ability to lead effectively in a remote environment during

Pacific Time business hours.

Preferred Qualifications

• Experience with both spoken-language and American Sign

Language (ASL) interpreting operations.

• Experience with education, government, nonprofit, legal,

and other institutional clients.

• Familiarity with the Entrepreneurial Operating System

(EOS).

• Experience implementing workflow technology, automation,

and operational change.

The Person We Are Looking For

A leader of leaders. Develops managers rather than taking
over their work.

Financially accountable. Understands how service decisions
affect gross profit and operating efficiency.

Operationally disciplined. Builds clear systems, follows
through, and addresses recurring issues.

Collaborative. Aligns Interpreting, Translation, Vendor
Management, and partner teams.

Growth-minded. Has scaled LSP operations while protecting
service quality and margins.

Benefits

Compensation and Benefits

Base Salary: $125,000 to $130,000 annually

Annual Performance Bonus: 5% of base salary, subject to
established performance expectations

SIMPLE IRA: Employer match of employee contributions up to
3%, subject to plan terms

Health Reimbursement Arrangement (HRA): Employer-sponsored
HRA benefits, subject to applicable plan terms and eligibility

Paid Time Off: 20 days annually, subject to company policy
and applicable law

Paid Holidays: 10 to 11 company holidays annually

Work Arrangement: Remote within the United States

Technology: Company-provided equipment and necessary
software

What Success Looks Like

Within the first 90 days, the VP will understand the
operations and financial drivers of each department, build strong relationships
with department leaders, assess key performance baselines, and agree on a
focused improvement plan with the COO.

Within the first 12 months, department leaders will operate
with clearer accountability, more reliable scorecards, improved service
consistency, stronger vendor capacity planning, and demonstrable progress on
efficiency and margins. The COO will be able to focus on broader organizational
priorities without becoming the default owner of departmental issues.