Video Management System Engineer

At CRI, we are more than a workplace — we are a mission-driven, forward-thinking team shaping the future of secure and efficient operations across government and commercial sectors. As a minority-owned and Woman-Owned Small Business (WOSB) with over 30 years of experience, we specialize in delivering enterprise management systems, integrated physical and cybersecurity solutions and cutting-edge IT services, that elevate performance and ensure compliance. We thrive on innovation, collaboration, and continuous improvement, offering exciting opportunities to develop and deploy transformative technologies that support national and global organizations.

We are seeking an experienced Tier 3 Video Management System (VMS) Support Engineer to provide advanced technical support and engineering oversight for our enterprise video surveillance environment. This role serves as the highest escalation point for complex incidents, major outages, and system performance issues.

The Tier 3 Engineer owns root cause analysis, system optimization, and architectural improvements across distributed VMS infrastructure.

Key Responsibilities

Advanced Technical Support

• Serve as Tier 3 escalation for complex VMS incidents and major outages

• Perform deep troubleshooting across application, server, storage, and network layers

• Conduct root cause analysis (RCA) and document corrective/preventative actions

• Lead incident bridge calls during critical security-impacting events

• Administer enterprise VMS platforms such as Genetec Security Center and Surveill

• Optimize recording policies and profiles, failover configurations, and storage performance

• Conduct system health audits and capacity planning

• Troubleshoot Windows Server environments supporting VMS applications

• Analyze network performance issues (VLANs, multicast, bandwidth constraints)

• Support storage troubleshooting and performance tuning

• Support VMS testing integrated with analytics

• Develop and maintain technical SOPs and user guides

• Work with Tier 2 engineers

• Perform software upgrades and patching

Required Qualifications

• 4-5+ years supporting enterprise VMS or physical security systems

• Advanced troubleshooting across IP networking, Windows Server, and storage systems

• Experience conducting formal root cause analysis

• Strong understanding of video codecs (H.264, H.265) and system performance tuning