Video Teller Associate

At MidWest America you’re more than just an employee, you’re part of a mission-driven team committed to making a real difference in the lives of others. We believe in the power of people helping people, and that every unique background, voice, and perspective makes us stronger.

Here, you’ll find a workplace rooted in community, inclusion, and equity, where you’re encouraged to bring your whole self to work and grow with purpose. We serve every member with compassion and respect, no matter their financial journey.

So bring your passion. Share your ideas. Be part of something meaningful.

Find your place. Build your future. Make an impact, right where it matters most

Job Summary: Employee is responsible for providing courteous, efficient, and accurate member service in a fast-paced Contact Center environment. Employee will fulfill members’ requests on Video Teller Machines (VTM’s). Employee will determine appropriate products and services for our Credit Union members, while continuing to honor our mission statement. This job requires independent work, with assistance from the Contact Center as needed.

Video Teller Associate Qualifications:

Must have a high school diploma or GED equivalent. Prior sales and member service experience preferred. Working knowledge of teller transaction processing and Video Teller Machines recommended.

Essential Elements of the Video Teller Associate:

• Maintain a positive and professional image of self and the Credit Union.

• Maintain confidentiality and adhere to proper security measures of the Credit Union.

• Work secure messages through digital banking platform.

• Seek out and act on all opportunities while educating members on our products, while focusing on individual and team goals.

• Able to work well under time constraints, while producing accurate and error-free work.

• Have a working knowledge of Check Acceptance policy and the ability to place check holds as needed.

Additional Job Requirements:

• Maintain organized, clean work area and professional appearance at all times.

• Actively participate in seminars/training and workshops as required.

• Other administrative duties as assigned by AVP of Contact Center or Contact Center Manager.

• Employee will occasionally be expected to work some evenings and weekends for volunteer and community events or special projects assigned by management.

Job Skills and Work Relations: Employee must demonstrate good written and verbal communication skills, and ability to effectively manage multiple tasks simultaneously. Working knowledge of Microsoft Outlook, Word, Symitar, and Excel. Incumbent must possess strong organizational and self-starter skills, good problem-solving and team-player skills, and display tact and professionalism in working closely with co-workers, other departments, and members.

Employee reports directory to the AVP of Contact Center.

Physical Effort and Working Conditions:

Will perform duties in a standard office environment involving sitting, standing, keyboarding, close vision, speaking clearly, hearing sounds, and communication. Employee may work with a desktop computer, printer, copier, calculator, Bluetooth headset, scanner, telephone, VTM equipment, and other miscellaneous office equipment as needed. May occasionally travel to surrounding area branches for networking, business development, or required training.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Paid Short & Long-Term Disability insurance
• Health insurance
• Paid Life insurance
• Paid time off
• Paid Vision insurance
• 16 Paid time off volunteer hours
• Loan rate discounts
• Sick Time
• Paid holidays (Federal holidays observed)
• Personal Time
• Tuition Reimbursement
• Competitive Pay
• Financial Planning
• Identity Theft Monitoring
• Comprehensive training provided by a dedicated training staff

MidWest America is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all individuals are treated with respect and dignity. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law. All qualified applicants will receive consideration for employment.