VIP Service and Sales Supervisor

Company: Mr. Hospitality Group

Department: Front of House / Guest Relations

Reports To: VIP Manager, General Manager

Classification: Exempt

Company Overview

Mr. Hospitality Group is a global luxury hospitality group recognized for creating refined,

design-forward, and experience-led dining destinations. With a portfolio that spans ultra-

luxury restaurants, hospitality concepts, and cultural destinations, the group is known for

its commitment to excellence, discretion, and elevated guest experiences.

Position Overview

This position is based on‑site at Mr. Hospitality Group’s flagship ultra‑luxury fine dining

restaurant and functions as a senior front‑of‑house leader, providing on‑the‑floor

guidance and coaching to servers, support staff, and hosts. The VIP Service & Sale

Supervisor partners closely with the Floor Manager, VIP Manager, Sommelier, Executive

Chef, Event and the centralized Reservations team to ensure cohesive execution of all VIP

experiences

The VIP Service & Sale Supervisor is entrusted with the stewardship of the restaurant’s

most valued guest relationships and experiences. This role ensures that service delivery

consistently reflects the precision, restraint, and excellence associated with Michelin-

starred French dining and European luxury service.

Operating with discretion, authority, and refined judgment, the VIP Service & Sale

Supervisor curates seamless, highly personalized experiences for VIP and high-profile

guests, while safeguarding brand integrity and service consistency in alignment with Mr.

Hospitality Group standards.

Core Responsibilities

Michelin-Standard Guest Experience

 Deliver and uphold service standards consistent with Michelin-level fine dining and

European luxury hospitality, including technical perfection in table-side

preparations, in-front-of-guest plating, and beverage service.

 Lead and coordinate the service and support team during VIP seating, ensuring

flawless tableside execution, synchronized pacing, and consistent adherence to

Michelin level standards

 Personally oversee the experience of VIP and high-profile guests from arrival to

departure, building a personalized welcome by remembering guest names,

preferences, and prior visits.

 Anticipate guest preferences through meticulous attention to detail, guest history,

and cultural awareness.

 Resolve service deviations immediately and discreetly, preserving the integrity of

the dining experience.

High-Profile Guest Stewardship

 Act as the primary liaison for repeat VIP guests, celebrities, dignitaries, executives,

and brand partners, managing all high touch communication and on property hosting

to reinforce loyalty and trust.

 Proactively generate VIP business by nurturing relationships with past guests,

corporate clients, hotel concierges, and brand partners to secure private dining,

buyouts, and high value reservations.

 Cultivate long-term guest loyalty through consistency, discretion, and proactive

relationship management, including personalized invitations, tailored experiences,

and follow-up after key visits.

 Maintain strict confidentiality regarding guest identities, preferences, and visits,

while accurately capturing profiles and preferences in guest history and CRM

systems for future personalization.

 Coordinate and sell bespoke experiences including private dining, tasting menus,

curated celebrations, and exclusive moments, actively driving revenue through

upselling, package design, and partnership opportunities.

 Collaborate with marketing, PR, and sales teams to design and activate targeted

campaigns, hosted events, and limited-edition experiences that drive VIP visitation

and spend.

 Track VIP visit frequency, average spend, and event conversion, preparing regular

reports and collaborating with reservations, events, and marketing teams to achieve

defined sales and retention targets

Beverage Knowledge & Pairing Excellence

 Demonstrate advanced knowledge of wine, champagne, and premium spirits,

with emphasis on French and European regions

 Collaborate closely with the Sommelier and Executive Chef on precise and

thoughtful food and beverage pairings

 Confidently engage with knowledgeable and discerning guests regarding terroir,

vintages, producers, and pairing philosophy

 Support cellar-driven initiatives, tastings, and exclusive beverage experiences

Service Leadership & Execution

 Partner with the General Manager, Executive Chef, Sommelier, and senior front-of-

house leadership to ensure cohesive execution and Michelin-level service standards

across all touchpoints.

 Lead VIP-focused pre-service briefings to align the team on expectations, menu

changes, guest history, and service nuances, and provide clear direction on roles and

table assignments.

 Monitor dining room cadence, timing, and service choreography to maintain

harmony and flow, intervening to adjust pacing, table allocation, and support where

needed.

 Provide on-the-floor coaching and real-time feedback to captains, servers, and

support staff on table-side technique, professional demeanor, and guest

communication.

 Own real-time problem solving and guest recovery for VIP and complex situations,

while setting the standard for calm leadership, polished communication, and

professional presence.

Reservations, Seating & Spatial Strategy

 Oversee VIP reservations, seating strategy, and table allocation with attention to

privacy, pacing, revenue optimization, and overall dining room balance, serving as

the final decision-maker on seating priorities.

 Ensure spatial decisions align with guest comfort and service excellence by

leveraging reservation and guest-history systems to flag VIPs, honor preferred

tables, and plan sections proactively.

 Partner closely with the VIP manager, reservations, events, and security teams to

anticipate and manage special requests, re-seating needs, and lastminute changes

with precision, composure, and discretion.

Brand Integrity & Continuous Refinement

 Serve as a visible yet discreet ambassador of Mr. Hospitality Group’s brand values,

Michelin-level service standards, and guest-centric philosophy across all

interactions.

 Maintain impeccable grooming, posture, and professional demeanor at all times,

role modeling expected standards and reinforcing them consistently with the

front of house team.

 Translate guest feedback, service KPIs, and post service debriefs into clear insights

and recommendations to leadership, helping to continuously refine and elevate the

VIP guest experience.

Required Qualifications

 5+ years of experience in Michelin-starred or Michelin-aspiring fine dining,

luxury hotels, or European luxury hospitality environments

 Proven experience managing high-profile, celebrity and/or ultra-high-net-

worth clientele

 Mastery of French fine dining service standards and European luxury

hospitality protocols

 Advanced beverage knowledge, including wine, Champagne, and pairing

principles (formal certification strongly preferred)

 Exceptional emotional intelligence, cultural fluency, and discretion

 Demonstrated ability to perform with consistency and composure in high-pressure,

high-visibility environments

Preferred Qualifications

 Sommelier certification (CMS, WSET, or equivalent)

 Fluency in French or additional European languages

 Experience supporting Michelin inspections or operating within Michelin-

recognized establishments

Core Competencies

 Precision, consistency, and attention to detail

 Anticipatory service mindset

 Quiet leadership and authority

 Cultural sensitivity and discretion

 Commitment to excellence and continuous refinement

Scheduling & Physical Requirements

 Flexible availability aligned with peak service periods, VIP visits, and special events

 Ability to stand and move throughout the dining room for extended periods

Success Profile

At Mr. Hospitality Group, the VIP Service & Sale Supervisor is measured not by visibility,

but by judgment, consistency, and flawless execution. This role requires mastery of

service fundamentals, refined interpersonal intelligence, and an unwavering commitment to

excellence at the highest level of hospitality.

Mr. Hospitality Group LLC, 1111 SW 1 Ave LLC d/b/a Marion/ Lafayette and 550 Washington LLC provide equal employment opportunities to qualified individuals with disabilities, which includes providing reasonable accommodation as required by law. If you need reasonable accommodation, please notify management.