VoIP Support Technician
- Compensation
- Not disclosed
- Location
- Not listed
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Full time
- Experience
- Not specified
- Category
- Support
- Posted
Skills
Must have
- Experience supporting VoIP systems in a technical support environment
- Strong troubleshooting and problem-solving skills
- Experience with one or more of the following platforms: Bicom Yeastar NetSapiens
- Experience configuring and supporting Yealink IP phones
- Good understanding of networking fundamentals (TCP/IP, DHCP, DNS, VLANs, QoS)
- Excellent verbal and written communication skills
- Strong organizational skills with the ability to manage multiple priorities
- Customer-focused with a proactive approach to issue resolution
- Experience using ConnectWise CRM or PSA (helpful but not required)
- A strong technical troubleshooter
- Someone who enjoys solving complex issues
- A team player with excellent communication skills
- Organized, dependable, and detail-oriented
- Able to work independently while delivering exceptional customer service
Full description
VoIP Support TechnicianRemote | Full-Time | US Hours (3pm-11pm/4pm-12am SAST)
We're looking for a skilled VoIP Support Technician to join our client's growing technical support team. This role is ideal for someone with hands-on experience deploying, supporting, and troubleshooting VoIP phone systems. You'll work closely with clients to resolve technical issues, configure phone systems, and ensure reliable voice communications.
Key Responsibilities
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Install, configure, and support VoIP phone systems and hardware
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Troubleshoot voice, network, and connectivity issues
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Provision and manage user accounts, extensions, and call routing
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Configure and maintain IP phones and related devices
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Diagnose and resolve service interruptions in a timely manner
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Document support activities and maintain accurate records
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Collaborate with internal teams to deliver excellent customer service
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Assist with system upgrades, migrations, and new deployments
Requirements
-
Experience supporting VoIP systems in a technical support environment
-
Strong troubleshooting and problem-solving skills
-
Experience with one or more of the following platforms:
-
Bicom
-
Yeastar
-
NetSapiens
-
Experience configuring and supporting Yealink IP phones
-
Good understanding of networking fundamentals (TCP/IP, DHCP, DNS, VLANs, QoS)
-
Excellent verbal and written communication skills
-
Strong organizational skills with the ability to manage multiple priorities
-
Customer-focused with a proactive approach to issue resolution
- Experience using ConnectWise CRM or PSA (helpful but not required)
What We're Looking For
-
A strong technical troubleshooter
-
Someone who enjoys solving complex issues
-
A team player with excellent communication skills