Voxco Programmer

About Us:

At ReconMR | Siena Research Institute - we help some of the world’s most prominent companies and organizations navigate their most pressing challenges. We conduct professional market research that provide critical insights for organizations across a wide range of industries. Our work supports decision-making on important topics that help shape policies, services, and public understanding. Join a collaborative team where your work directly contributes to meaningful research.

The Voxco Programmer is responsible for programming, testing, launching, and maintaining market research surveys across multiple data-collection methodologies, including CATI/telephone, web, and mixed-mode studies. This role works closely with Project Management, Operations, Quality Assurance, and other internal teams to ensure surveys are programmed accurately and meet client specifications, project timelines, and data-quality requirements.

Key Responsibilities

• Program and configure surveys using Voxco, including CATI/telephone and web-based research studies.
• Program complex skip patterns, branching, quotas, randomization, rotations, calculations, and other survey logic.
• Set up and manage sample files, respondent variables, dispositions, quotas, and calling rules for telephone research projects.
• Configure CATI projects multi-mode, and web, including dialing parameters, interviewer screens, call outcomes, appointment/callback settings, and related fieldwork requirements.
• Program multi-language surveys and ensure language versions maintain consistent logic and functionality.
• Conduct thorough testing and quality-control checks before project launch.
• Troubleshoot programming, data-collection, and survey-flow issues during live fieldwork and implement corrections promptly.
• Make questionnaire and programming updates throughout the project while maintaining version control and minimizing disruption to active fieldwork.
• Work closely with Project Managers to confirm project specifications, timelines, programming requirements, and launch readiness.
• Coordinate with Call Center Operations and QA teams to ensure interviewer-facing surveys are clear, accurate, and functioning properly.
• Support online survey invitations and respondent access requirements when applicable.
• Prepare, review, and manage survey data exports and ensure collected data is accurately captured and coded.
• Maintain detailed documentation of programming specifications, revisions, testing, and project configurations.
• Manage multiple survey programming projects simultaneously while meeting established deadlines.
• Provide technical support and troubleshooting for active projects, including time-sensitive issues that may arise during fieldwork.