Jobgether
VP, Client Success
- Compensation
- Not disclosed
- Location
- US
- Work setup
- Remote
- Seniority
- C level
- Employment
- Full time
- Experience
- 10+ years
- Category
- Customer success
- Posted
Skills
Must have
- Professional Experience: At least 10 years of experience in client success, account management, service delivery, or client-facing technology leadership, including at least five years leading managers
- Retention and Revenue Ownership: Demonstrated success managing retention, renewals, expansion, executive relationships, and client risk within a recurring-revenue technology business, such as managed
- Client Success Frameworks: Proven experience developing or significantly improving client success operating models, portfolio segmentation, health scoring, success planning, executive reviews, renewal
- Business and Financial Acumen: Strong understanding of recurring revenue metrics, including MRR, renewal and expansion forecasting, account economics, portfolio prioritization, and the financial impli
- Technical and Industry Knowledge: Sufficient technical expertise to engage confidently with cloud and security leaders, understand Azure operations, cloud security, FinOps, and modernization initiativ
- Executive Communication: Excellent written and verbal communication skills, strong executive presence, and sound judgment in challenging client situations. Ability to communicate risks early, manage e
- Cross-Functional Leadership: Experience aligning Sales, Operations, Security, Professional Services, Finance, and technical teams around shared client outcomes while maintaining clear decision-making
- People Management: A proven track record of hiring, coaching, developing, and retaining client-facing teams; establishing performance expectations; managing capacity; and building leadership depth and
- Strategic Problem-Solving: Ability to navigate ambiguity, identify root causes, use data to guide decisions, and implement scalable operational improvements across distributed teams.
- Preferred Experience: Background with a Microsoft-focused managed services provider or cloud consultancy, including Azure consumption management, Microsoft co-selling, and partner-led account strategi
- Industry and Compliance Knowledge: Familiarity with regulated industries and cloud security or compliance frameworks such as FedRAMP, HIPAA, HITRUST, or SOC 2 is an advantage.
- Tools and Data Fluency: Experience using Salesforce, Zendesk, ServiceNow, client success platforms, business intelligence tools, and operational telemetry to assess portfolio health and demonstrate cl
- Technology-Led Growth: Experience identifying opportunities involving Data & AI, application modernization, cloud security, FinOps, and Azure optimization within an existing client portfolio.
- Change Leadership: Experience leading organizational change, relationship transitions, operating-model redesign, or the integration of teams and processes.
- Leadership Mindset: A collaborative, accountable, and client-focused approach characterized by humility, continuous improvement, thoughtful decision-making, empathy, and a strong drive to deliver meas
Full description
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a VP, Client Success based in the United States.
As VP, Client Success, you will lead the strategy and execution of client success across a managed services portfolio, driving retention, renewals, expansion, and long-term customer value. You will oversee Client Success Managers and Technical Client Success Managers, building a scalable operating model that strengthens relationships and delivers measurable business outcomes. Working closely with Sales, Operations, Security, Finance, and Professional Services, you will connect technical performance with client priorities and commercial objectives. You will establish consistent standards for client health, executive engagement, risk management, and renewal readiness. This leadership role offers the opportunity to shape the end-to-end client journey, influence strategic decisions, and unlock growth opportunities across cloud, security, and modernization services. You will foster a high-performing team and help create a seamless, accountable, and value-driven client experience in a remote-first environment.
Accountabilities
- Client Success Strategy and Lifecycle Management: Lead the client journey from service transition and onboarding through adoption, ongoing value realization, renewal, and expansion. Establish consistent processes, executive engagement plans, service reviews, and continuity plans for strategic accounts.
- Retention, Renewals, and Revenue Growth: Own client retention performance and renewal readiness across the managed services portfolio. Partner with Sales on commercial strategies, contracting, and expansion opportunities while maintaining accurate forecasts of renewal risks and growth potential.
- Value Realization and Executive Engagement: Translate cloud operations, Azure consumption, security performance, FinOps, application modernization, and Data & AI initiatives into measurable business outcomes. Standardize Executive Business Reviews and value discussions to demonstrate impact and strengthen client relationships.
- Client Health and Risk Management: Develop a comprehensive client health-scoring framework incorporating service performance, relationship strength, adoption, client sentiment, financial indicators, and outstanding commitments. Lead executive intervention plans for at-risk accounts and ensure corrective actions have clear ownership.
- Operating Framework and Governance: Oversee the development and adoption of a consistent Client Success Framework, including portfolio segmentation, success plans, executive coverage, renewal governance, service-review standards, and client feedback mechanisms.
- Establish clear responsibilities, handoffs, and escalation paths across Client Success, Client Operations, Security Operations, Sales, Professional Services, and Finance. Collaborate on service improvements and issue resolution while maintaining accountability for technical delivery and incident management.