VP, Consumer Experience Technology
- Compensation
- $190K / yr
- Location
- US
- Work setup
- Hybrid
- Seniority
- C level
- Employment
- Not specified
- Experience
- 5+ years
- Category
- Not specified
- Posted
Skills
Must have
- • Bachelor's degree in Computer Science, Information Technology, Business, Product Management, or a related field preferred.• 10+ years of progressive experience in Product Management, Technology, Dig
- Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations
- Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations
- EOE/M/F/D/V. Drug-free workplace.
- Work Authorization: Must be able to verify identity and employment eligibility to work in the U.S.
- Pay Transparency Disclosure:If based in New American Funding’s offices, this role has the annual base salary range stated below.
- Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prio
- New American Funding offers competitive package of additional benefits, including health, dental & vision, retirement with company contribution, parental leave , mental health & wellness benefits, and
- New American Funding recruiters may contact candidates through LinkedIn, phone, text message, or email. Official email communications will come from an address ending in @nafinc.com. We will only requ
- #LI-JS3
- #LI-REMOTE
Full description
Overview
Position: VP, Consumer Experience Technology
Location: US Remote - hybrid if located within 30 miles from Santa Ana, CA or Austin, TX (4 days on-site)
Pay: Starting at $190,000/yr + depending on experience
*Actual compensation may vary from posting based on geographic location, work experience, education, and/or skill levelJob Summary: The VP, Consumer Experience Technology is responsible for leading the product strategy, technology development, and delivery of New American Funding's external consumer-facing experiences, including digital platforms, customer communications, and CRM solutions. This role oversees Product and Engineering teams focused on creating seamless, intuitive, and connected experiences throughout the customer journey.
Working closely with Technology, Marketing, Customer Success, Sales, Servicing, and business leadership, the VP, Consumer Experience will drive innovation, simplify customer interactions, and leverage data and AI to improve engagement, operational efficiency, and overall customer satisfaction.Disclaimer: Identity Verification checks are in place throughout the Candidate journey to prevent candidate fraud. In-Person Interview Required
Responsibilities
Product Strategy & Consumer Experience
- Define and execute the product and technology strategy for NAF's external consumer-facing platforms, communications, and CRM solutions.• Lead the development and evolution of digital experiences that simplify and improve the customer journey across acquisition, origination, and servicing.• Establish product roadmaps aligned with business priorities, consumer needs, and enterprise technology strategy.• Identify opportunities to create connected, personalized experiences across digital platforms and communication channels.• Champion user-centered design, research, and data-driven decision-making to continuously improve the consumer experience.
Product & Engineering Leadership
- Provide leadership and direction to Product Management and Engineering teams responsible for consumer-facing technology.• Establish clear priorities, delivery expectations, and accountability across product development initiatives.• Partner with Technology leadership to ensure scalable architecture, platform stability, security, and technical performance.• Balance new product development, platform modernization, technical debt, and ongoing enhancements.• Build and develop high-performing teams while fostering collaboration, innovation, and continuous improvement.
CRM & Consumer Communications
- Oversee the technology strategy and evolution of CRM platforms and consumer communication capabilities.• Partner with Marketing, Customer Success, Sales, and Servicing to deliver consistent, personalized communications throughout the customer lifecycle.• Drive improvements in customer engagement through automation, intelligent workflows, and integrated communication channels.• Ensure CRM and communication platforms effectively integrate with NAF's broader technology ecosystem.• Identify opportunities to improve communication relevance, timing, consistency, and effectiveness.