VP Customer Success and Growth
- Compensation
- Not disclosed
- Location
- Rosh Haayin, Center District
- Work setup
- Onsite
- Seniority
- C level
- Employment
- Not specified
- Experience
- 5+ years
- Category
- Customer success
- Posted
Skills
Must have
- Bachelor's degree in Engineering, Business, Marketing, or a related field (MBA preferred).
- 10+ years of experience in Customer Success, Service Operations, or Account Management in a B2B environment, with at least 5 years in a senior leadership role.
- Proven experience in capital equipment service, particularly in industries requiring high-touch customer engagement, long sales cycles, and complex post-sales support.
- Strong business acumen, including budget management, strategic planning, and operational execution.
- Deep expertise in customer retention, service delivery optimization, and revenue expansion strategies.
- Experience leading global customer success/service teams in a matrixed organization.
- Excellent communication, interpersonal, and executive presence, with a track record of influencing senior stakeholders and driving cross-functional collaboration.
- Strong analytical mindset with proficiency in CRM systems, data analytics, and customer experience platforms.
- The job requires up to 30% travel
Full description
The Vice President of Customer Success and Growth will be responsible for defining and executing a global customer success strategy that ensures our customers maximize value from Kornit's products and services. This role requires a visionary leader with deep expertise in customer service, a strategic mindset, and a passion for customer satisfaction, retention, and growth. The VP will oversee regional customer success teams, drive operational efficiencies, and collaborate cross-functionally to enhance the customer journey and revenue expansion opportunities.
Reports to: COO
What will you do?Strategic Leadership & Business Growth
· Develop and implement a comprehensive, data-driven customer success strategy aligned with Kornit's business objectives.
· Provide matrix leadership for regional customer success teams, ensuring alignment, consistency, and operational excellence across all regions.
· Partner with regional CS leaders to translate the global strategy into regional execution plans, balancing global consistency with local market and customer needs.
· Define and manage global goals, KPIs, and performance metrics to track customer engagement, satisfaction, and retention
· Own the Customer Success global budget, driving operational efficiencies and service cost reductions while maximizing customer value.
· Collaborate closely with Sales, Marketing, Product, and Engineering teams to enhance customer engagement, adoption, and advocacy.
Customer Relationship Management & Retention
· Oversee the end-to-end customer journey, ensuring seamless onboarding, adoption, and long-term success.
· Monitor customer health metrics and proactively address challenges to enhance customer experience and prevent churn.
· Implement and refine customer engagement models tailored to different segments, ensuring scalable and high-impact support
Revenue Expansion & Growth
· Develop and execute strategies to maximize retention and drive customer loyalty.
· Partner with Sales to identify and capitalize on upsell and cross-sell opportunities within the existing customer base.
· Utilize data analytics and customer insights to optimize growth strategies and refine go-to-market approaches.