VP of Account Management
- Compensation
- Not disclosed
- Location
- New York, NY
- Work setup
- Remote
- Seniority
- C level
- Employment
- Full time
- Experience
- 3+ years
- Category
- Not specified
- Posted
Skills
Must have
- 10+ years in enterprise account management, customer success, or strategic sales, including 3+ years leading quota-carrying Account Managers or CSMs selling to Healthcare providers
- Demonstrated ownership of a retention and growth number: gross retention, net revenue retention, or an expansion quota
- Track record building and running structured account planning processes (LAMP or similar) that convert relationships into documented expansion paths
- Proven success selling and expanding B2B SaaS inside complex health systems, with multiple stakeholders, long implementation cycles, and consensus-driven procurement
- Experience designing and scaling a QBR or executive business review cadence across a team, not just running one personally
- Experience building the function rather than only running it: playbooks, coverage models, and forecast rhythm
- Comfort managing cross-functionally with Marketing, Operations, Finance, and Product, not just Sales and Delivery
- Executive presence with C-suite health system stakeholders, and the ability to speak in business outcomes rather than product features
- Excellent communication, negotiation, and presentation skills
- Proficiency in Salesforce and customer health-score tooling
- Experience with conversational AI, voice AI, or agentic AI, and working knowledge of CCaaS, CRM, and EHR ecosystems such as Epic or Oracle Health - advantage
- Familiarity with patient access, patient engagement, contact center operations, or revenue cycle inside a health system - advantage
- Bachelor's degree or equivalent experience
Full description
Grab your cape, become a SuperHyro!
Hyro, the leading Agentic Care Communications platform, enables health systems to safely automate workflows and conversations across their most valuable platforms, services, and channels-including call centers, websites, SMS, mobile apps, and more. Hyro's customers, which include Baptist Health, Hackensack Meridian Health, Tampa General Hospital, and Inova Health System, benefit from AI agents that are fully HIPAA-compliant, fast to deploy, easy to maintain, and simple to scale-generating better conversations, successful patient outcomes, and revenue-driving insights.
What Are We Looking For?
We are looking for a VP of Account Management to lead Hyro's account management function and own the commercial health of our enterprise health system accounts. This is a revenue-bearing leadership role. You own gross and net revenue retention, you carry the expansion number for the installed base, and you build the team and the operating rhythm that deliver both.
You will establish the foundations of Hyro's account management function, including the coverage model, renewal and expansion playbooks, and forecasting rhythm, while hiring and developing the Account Managers who execute them. You will also retain direct ownership of Hyro's most strategic customer relationships.
This role requires the ability to engage across clinical, operational, and executive levels of a health system, from patient access and revenue cycle leaders through to CIOs, CFOs, and CMIOs, and to translate delivered AI outcomes into commercial growth. This role reports to Hyro’s CRO.
Responsibilities
- Own gross and net revenue retention across Hyro's enterprise health system portfolio, and carry the expansion revenue target for the installed base
- Lead renewals end-to-end, including commercial negotiation, contracting, and procurement
- Build, hire, and coach the account management team, setting clear goals and transparent metrics as the portfolio grows
- Personally own the commercial relationship for Hyro's most strategic accounts, and coach the team through their own multi-stakeholder cycles
- Build the renewal and expansion playbooks, the coverage model, and account segmentation, with clear handoffs and escalation paths into Delivery
- Implement a structured account planning methodology (such as LAMP) across the AM team to build documented expansion and relationship-deepening paths for every strategic account
- Lead executive business reviews that quantify ROI, adoption, and patient experience outcomes for senior stakeholders and steering committees
- Design and operationalize a QBR program that Account Managers run consistently across the book, not only a program the leader executes personally for top accounts
- Help manage Hyro’s internal Executive Sponsor program, including nomination, onboarding, and cadence for pairing internal executives with strategic account relationships