VP of Engineering, Program Management

The VP of Engineering Program Management will play a critical role in driving organizational efficiency, optimizing processes, and ensuring seamless execution of top-level initiatives across our Product & Engineering teams. This leadership position requires a deep understanding of Agile methodologies, exceptional program management skills, and a passion for continuous improvement. You will collaborate closely with cross-functional teams to redefine, formalize, and implement new processes that support our rapid growth and scalability.

At Qu you will own the following:

Release Management

• Tools and Processes Optimization: Drive the implementation of new tools and processes to enhance release management, making it faster and easier to roll out software releases to our customers at the end of each sprint.
• Communication and Transparency: Improve communication and transparency regarding software releases, ensuring customers are informed about when they will receive the latest updates.
• Staff Augmentation: Determine where the current gaps are and build a small, dedicated team responsible for managing release activities.

Process Redefinition and Implementation

• Intake and Triage Management: Develop and implement streamlined processes for the intake and triage of new feature requests and bug reports from both customers and internal teams.
• Incident Management: Establish robust incident management protocols for handling production bugs, outages, and other critical issues, ensuring timely resolution and minimal disruption.
• Adherence and Accountability:

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• Drive the consistent adoption of standardized processes and best practices across the organization.
• Ensure all relevant stakeholders are actively managing incoming bugs and feature requests, and are consistently communicating status updates to customers, support teams, and other relevant departments.
• Foster a culture of accountability and responsiveness, ensuring that process adherence enhances efficiency and customer satisfaction.

Agile Best Practices

• Lifecycle Adherence: Ensure cohesive understanding and adherence to Agile best practices across all software development teams, fostering a culture of continuous improvement and high performance.
• Training and Development: Provide guidance, training, and mentorship to teams on Agile methodologies, promoting a consistent approach to software development.

What we're looking for:

• Experience: Minimum of 10 years of experience in process and program management within a software development environment, preferably in a POS or related industry.
• Leadership: Proven track record of leading and scaling high-performing teams in a fast-paced, dynamic environment.