Waiter/Waitress – InterContinental The Red Sea Resort

Waiter / Waitress – InterContinental The Red Sea Resort

Job Overview

The Waiter / Waitress is responsible for providing exceptional food and beverage service to guests in accordance with InterContinental Hotels & Resorts standards. The role involves welcoming guests, presenting menus, taking and serving orders, anticipating guest needs, and ensuring a memorable dining experience through attentive, personalized, and professional service. The position requires strong product knowledge, attention to detail, and a commitment to maintaining the highest standards of guest satisfaction, hygiene, and operational excellence.

Duties and Responsibilities

• Provide professional and attentive food and beverage service during breakfast, lunch, dinner, buffet, and à la carte operations.

• Prepare assigned tables, service stations, and restaurant areas before each service, ensuring they meet hotel standards.

• Welcome guests warmly and professionally, creating a positive first impression.

• Present menus and provide accurate information about food and beverage selections, daily specials, and promotions.

• Take food and beverage orders accurately and enter them into the Point of Sale (POS) system.

• Serve food and beverages according to established service standards and the correct sequence of service.

• Maintain comprehensive knowledge of menu items, ingredients, beverages, allergens, and dietary requirements.

• Anticipate guest needs and respond promptly to requests to ensure guest satisfaction.

• Check guest satisfaction throughout the dining experience and take appropriate action to address concerns.

• Recognize VIP guests, returning guests, and special occasions, providing personalized attention.

• Recommend menu items, beverages, and promotions to guests and apply effective upselling techniques to maximize revenue.

• Coordinate with the Culinary team to ensure accurate order preparation and communicate special requests and dietary requirements.

• Present bills accurately and handle guest payments in accordance with hotel procedures.

• Maintain the cleanliness and organization of tables, restaurant areas, service stations, and operating equipment.

• Replenish supplies, cutlery, glassware, crockery, and other service materials as required.

• Handle guest complaints professionally and report unresolved issues to the Head Waiter or Restaurant Supervisor.

• Work closely with colleagues and other departments to ensure smooth and efficient restaurant operations.

• Follow all food safety, HACCP, hygiene, and sanitation standards at all times.

• Maintain personal grooming, hygiene, and uniform standards in accordance with IHG policies.

• Attend daily briefings, departmental meetings, training sessions, and menu tastings as required.

• Report any maintenance, operational, or safety concerns to the appropriate supervisor immediately.

• Comply with hotel policies, procedures, brand standards, and health and safety regulations.

• Perform any other reasonable duties assigned by the Head Waiter, Restaurant Supervisor, or Restaurant Manager.

Qualifications and Experience

• Previous experience in food and beverage service, preferably within a luxury hotel or reputable restaurant.

• Hospitality or Food & Beverage-related qualification is an advantage.

• Good knowledge of food and beverage service standards.

• Basic knowledge of POS systems and restaurant operations.

• Good English communication skills; additional languages are an advantage.

• Strong interpersonal and customer service skills.

• Ability to work in a fast-paced environment and as part of a team.

• Professional appearance and positive attitude.