Walk-in || L3 Observability

Virtual Walk-In Interview - IT Engineers

Saturday, October 31 • 10:00am 4:30pm

Google Meet joining info

Video call link: https://meet.google.com/fae-phgb-nyy

Key Responsibilities

• Serve as the final escalation and technical authority for complex, cross-domain incidents

involving application, infrastructure, network, and third-party dependencies.

• Own the end-to-end observability architecture and strategy in Datadog, including

instrumentation standards, tagging strategy, dashboard governance, and monitor design

principles.

• Lead root cause analysis for major/critical incidents and drive post-incident reviews,

ensuring permanent fixes and preventive monitoring are implemented.

• Define and continuously improve monitoring coverage for new and existing services,

including 3-tier applications, microservices, and cloud-native workloads.

• Design and govern SLOs/SLIs aligned to business-critical services, and advise application

and platform teams on instrumentation best practices.

• Drive automation initiatives: Datadog-as-code (Terraform/API-based configuration

management), auto-remediation workflows, and integration with CI/CD pipelines.

• Partner with application, infrastructure, network, and security teams to close monitoring

gaps and reduce mean time to detect (MTTD) and mean time to resolve (MTTR).

• Own capacity planning and performance engineering insights derived from long-term

observability data trends.

• Manage Datadog platform health: cost optimization, license/usage governance, data

retention, and integration management.

• Mentor L1 and L2 engineers, review their RCA quality, and build enablement material

(runbooks, training, best practices).

• Act as a key stakeholder in client governance calls, presenting trends, risks, and

improvement roadmaps.

• Evaluate and pilot new Datadog features or complementary observability tools, and lead

their rollout.

• Define escalation matrices and coordinate cross-team response during major outages.

Required Skills and Experience

• 6+ years of experience in Managed Services, SRE, or platform engineering roles, with at