Warehouse Asst, Ops, SCM, Jurong

This is an onsite position requiring the team member to be onsite for all scheduled workdays. No relocation assistance is provided for this opportunity.

At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?

There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.

We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.

Job Summary

The Senior Warehouse Assistant is responsible for performing and coordinating daily warehouse operations to ensure materials are received, stored, transferred, picked, packed, staged, and shipped safely, accurately, and efficiently. The role supports inventory accuracy, material traceability, documentation control, and compliance with applicable warehouse procedures, quality requirements, safety standards, and 5S practices. The Senior Warehouse Assistant is also expected to support operational prioritization, identify and escalate warehouse-related issues, and provide guidance to junior team members when required. This position supports a 24/7 warehouse operation and requires willingness to work a 12-hour shift pattern, including day shifts, night shifts, weekends, public holidays, and overtime as required.

Essential Duties and Responsibilities

• Perform and coordinate daily warehouse activities including receiving, storage, material movement, picking, packing, staging, internal transfer, and shipment activities in accordance with operational requirements and approved procedures.

• Coordinate and perform raw material issuance, SFG transfer and internal material replenishment activities to meet production requirements while ensuring compliance with approved procedures.

• Ensure materials are correctly identified, handled, stored, segregated, and transacted in accordance with applicable inventory control, FIFO/FEFO, traceability, and quality requirements.

• Prepare and check materials or finished goods accurately for internal transfer and outbound shipment in accordance with delivery and documentation requirements.

• Perform system transactions accurately and ensure warehouse documents are completed, checked, and filed properly. Identify and escalate documentation or material-status discrepancies that may affect traceability, inventory accuracy or product quality.

• Perform and coordinate stock counts and inventory checks, investigate basic inventory discrepancies, and escalate unresolved or significant discrepancies to the Team Lead/Supervisor.

• Report and escalate stock discrepancies, damaged materials, missing labels, documentation issues, equipment problems, or unsafe conditions promptly.

• Participate in warehouse-related deviation, discrepancy, safety, and quality investigations, and support the implementation of corrective actions and continuous improvement initiatives.

• Provide guidance and operational support to junior warehouse team members and support effective shift handover and daily work prioritization.

• Maintain good housekeeping, 5S, safety, and compliance standards within warehouse, storage, and staging areas.

• Operate assigned warehouse equipment safely and perform required equipment checks in accordance with training, authorization, and applicable procedures. Perform required pre-use checks of warehouse equipment, ensure equipment is used appropriately, and promptly report defects, damage, or maintenance needs. Support coordination of equipment servicing or maintenance activities as assigned.

• Support the Team Lead/Supervisor in prioritizing daily warehouse activities based on production, receiving and shipment requirements, and highlight potential delays, capacity constraints or material availability issues.

• Report near misses, unsafe acts, unsafe conditions, and quality concerns immediately

• Comply with applicable company policies, safety requirements, quality systems, and warehouse procedures, and perform other duties assigned to support warehouse operations.

Education

• Secondary school education, NITEC, Higher NITEC, GED, High School Diploma, or equivalent required.

Work Experience

• Minimum 3 to 5 years of relevant experience in warehouse, logistics, manufacturing, or material handling operations preferred.

• Prior experience in a regulated manufacturing environment is an advantage.

• Valid forklift license or certification is required.

Preferred Knowledge, Skills and Abilities

• Good knowledge of warehouse operations including receiving, put-away, storage, picking, packing, staging, shipment preparation, and inventory control.

• Strong attention to detail with the ability to verify quantities, item codes, labels, batch numbers, and storage locations accurately.

• Good working knowledge of warehouse documentation, stock control processes, and inventory transaction requirements.

• Ability to understand, apply, and reinforce Good Manufacturing Practices (GMP), Good Distribution Practices (GDP), and site warehouse procedures.

• Working knowledge of SAP or other warehouse or inventory management systems, including accurate transaction posting.

• Ability to coordinate work within the shift and provide guidance to junior team members.

• Ability to identify problems, take appropriate corrective action within scope, and escalate issues promptly when required.

• Good communication and interpersonal skills with the ability to work effectively across functions and shifts.

• Able to read, write, and communicate in English.

• Commitment to complying with company safety policies, procedures, and standards at all times.

• Commitment to complying with company quality policies, procedures, and standards at all times.

• Ability to support and contribute to Lean, 5S, and continuous improvement or Lean Sigma initiatives to achieve operational targets.

• Basic computer skills, including use of keyboard, mouse, scanners, and standard workstation functions.

Physical Requirements

Medium-Exerting up to 50lb/22kg of force occasionally and/or up to 20lbs/9kg of force frequently, and/or up to 10lbs/4kgs of force constantly to move objects.

Additional Requirements

• Must be willing and able to work in a 24/7 shift operation with a 12-hour shift pattern, including day shifts, night shifts, weekends, public holidays, and overtime as required.

• Must be able to work assigned shifts and additional hours when necessary to support operational requirements.

• Must be capable of supporting shift-level coordination, training, and task follow-up as required by the role.

West embraces diversity and equality of opportunity. We foster an environment where all individuals are safe, treated fairly, valued and respected. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, disability status or other applicable legally protected characteristics. Where permitted by law, employment with West Pharmaceutical Services, Inc. or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of post-offer background screening.