Warehouse Supervisor

Warehouse SupervisorDivision/Department: Warehouse

Job Title: Warehouse Supervisor

Reports To: Retail & Concessions Manager

Position Type: Non-Exempt, Hourly

Employee Classification: Regular Full-Time

Location: Durango, CO

Compensation: $21-$25 hourly

Position Summary

The Warehouse Supervisor oversees warehouse operations and staff while ensuring efficient inventory control, receiving, storage, transfer, fulfillment, and reporting processes. This position supports Retail, Concessions, and onboard train operations through proactive inventory management, purchasing, supply chain coordination, and staff leadership.

The Warehouse Supervisor reports directly to the Retail & Concessions Manager and serves as a key operational partner to the Concessions Supervisor and Gift Shop Supervisor, ensuring inventory needs are met across warehouse, retail, concessions, and onboard operations.

Essential Duties and Responsibilities

• Supervise warehouse employees ensuring adequate warehouse staffing throughout the year, adjusting staffing as operational needs change, including hiring, scheduling, training, coaching, and performance management.

• Oversee daily warehouse operations, receiving activities, storage procedures, and product distribution.

• Maintain accurate inventory levels and inventory control systems.

• Coordinate inventory transfers between warehouse, retail locations, concessions operations, and onboard train operations.

• Manage ordering and replenishment of retail merchandise, food and beverage products, operational supplies, and seasonal inventory.

• Collaborate with the Retail & Concessions Manager, Concessions Supervisor, and Gift Shop Supervisor to forecast inventory needs, maintain appropriate stock levels, coordinate replenishment efforts, and ensure operational readiness across all departments.

• Coordinate seasonal receiving and organization of Polar Express and other special event inventory.

• Maintain accurate records related to inventory purchasing, receiving, staffing, WH operations, and shipping including ensuring online and gift shop orders are shipped in a timely manner.

• Assist with pricing updates, product maintenance, inventory reporting, and annual inventory audits.

• Operate and oversee safe use of forklifts, pallet jacks, hand trucks, and warehouse equipment.

• Maintain warehouse cleanliness, organization, and safety standards.

• Manage company laundry services, including uniform processing, supply inventories, and equipment maintenance.

• Assist in developing warehouse labor and operating budgets.

• Ensure compliance with company policies, safety programs, and operational procedures.

• Perform other duties as assigned.

Education, Skills, and Experience Requirements

• High school diploma or GED required.

• Minimum 2-3 years of supervisory experience.

• Experience in warehouse, inventory management, retail, food and beverage, or logistics environments preferred.

• Experience using inventory management and POS software required.

• Strong organizational, communication, and leadership skills.

• Proficiency in Microsoft Excel, Outlook, and Word.

• Understanding of inventory controls and basic financial reporting.

• Valid driver's license required.

• Forklift certification or ability to obtain certification preferred.

Work Environment & Physical Requirements

• Warehouse-based environment requiring use of forklifts, pallet jacks, hand trucks, pricing equipment, company vehicles, and laundry equipment.

• Must be able to lift and move 50 pounds or more above waist level safely and repeatedly throughout the workday.

• Must be able to stand and walk for 8 or more hours per day.

• Must be able to bend, stoop, twist, reach, push, pull, and perform repetitive physical tasks.

• Must be able to work indoors and outdoors in varying weather conditions.

• Must be able to work a flexible schedule, including overtime as needed.

• Some weekend hours are required based on operational demands and seasonal business needs.

Benefits

• Health Care Benefits: Medical/Rx, dental, vision and voluntary life insurance plans offered through our current providers for employee and dependent coverage

• Company paid life insurance, short-term disability and long-term disability

• PTO – Paid Time Off, in accordance with Company Policy

• Eligibility in our company-sponsored 401(k) plan, as requirements are met

• Other benefits as define for this classification, i.e. train passes, retail discounts, tuition reimbursement etc.