Wellness and Intake Coordinator

Wellness and Intake Coordinator – Be the Compassionate First Voice Families Hear

Location: Havertown, PA | Chadds Ford, PA
Company: Visiting Angels

Visiting Angels is seeking an experienced, compassionate, and professional Social Worker or Nursing professional to join our team. Are you someone who can truly connect with others? Do you have the heart to guide families through emotional decisions—and the ability to turn that compassion into action?

We're hiring a Wellness and Intake Coordinator who is more than a skilled communicator. We're seeking someone who leads with empathy, listens with patience, and understands the emotional weight of choosing care for a loved one.

You'll be the first voice families hear when they reach out. And that voice matters.In this role, you will complete intake calls, schedule and conduct preliminary home visits, and perform ongoing assessments of our senior clients. You will also conduct supervisory visits with caregivers, ensuring the safety, well-being, and satisfaction of clients and their families.

Responsibilities

• Ensure company standards as a quality care provider through the delivery of excellent care and exceptional customer service.
• Conduct in-depth phone assessments to identify each client's unique care needs—from health conditions to emotional concerns. You'll ask the right questions and listen between the lines.
• Guide clients and families through our services, answer questions with clarity and kindness, and turn uncertainty into comfort and confidence.
• Schedule and conduct home visits for new and returning clients.
• Conduct in-home supervisory visits every 30 and 60 days.
• Update care plans and make necessary revisions as needed.
• Conduct home safety assessments to help maintain a safe environment for clients.
• Supervise, teach, and orient caregivers in accordance with agency guidelines and regulatory standards.
• Participate in the supervision of caregivers and recognize outstanding performance.
• Identify caregiver performance issues and address them appropriately.
• Co-manage the caregiver training program.
• Participate in quality assurance evaluations of the services provided to clients.
• Perform related duties and responsibilities as assigned by the management team.
• Be willing to assist with the two-step PPD testing program as needed.

Requirements

• Degree in Social Work, Nursing or a related field from an accredited school; a minimum of five years of experience is preferred.
• Dementia care experience preferred.
• Sales experience preferred.
• Goal-oriented team player.