WFS Head IT Operations
Manage IT supplier portfolios, contracts, and relationships for a financial services firm to ensure SLA compliance and mitigate risk using tools like Coupa.
- Compensation
- Not disclosed
- Location
- Cape Town, South Africa
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 5+ years
- Category
- Not specified
- Posted
Skills
Must have
-
- • 10+ years relevant technology leadership experience.
- • Minimum 5 years’ operating at senior management / leadership level. • Significant experience within Financial Services, Banking, Retail Financial Services or FinTech environments.
- • Proven experience leading enterprise-scale IT Operations functions. • Demonstrated experience managing cloud, infrastructure, service management and operational support environments.
- • Experience leading technology transformation, operational resilience and regulatory compliance initiatives.
- • Experience engaging executive leadership, governance committees, auditors and regulators.
- • Bachelor’s Degree in Information Technology, Computer Science, Engineering or related field.
- • Postgraduate qualification in Business, Technology Management or Leadership is advantageous.
- • ITIL 4 Managing Professional or equivalent certification.
- • Relevant certifications in Cloud, Governance or Technology Risk are advantageous
- FUNCTIONAL COMPETENCIES
- • Strong understanding of Financial Services technology platforms, operations and regulatory environments.
- •Deep expertise in IT Operations, Service Management and Infrastructure Management.
- • Strong knowledge of ITIL, COBIT, Technology Risk and Governance frameworks.
- • Knowledge of cloud technologies, modern infrastructure platforms and automation practices.
- • Experience managing outsourced service providers.
- • Excellent stakeholder engagement, communication and negotiation skills
- Woolworths Financial Services is a proud South African brand, who is committed to transformation. Meeting our employment equity goals will be taken into account in our recruitment decisions.
Full description
MAIN PURPOSE
To provide strategic leadership and operational accountability for the delivery, availability, resilience,
security and continuous improvement of Woolworths Financial Services' technology operations
landscape.
The role is responsible for ensuring that all production systems, infrastructure platforms, cloud services,
networks, service management processes and operational support functions enable the successful
execution of the WFS business strategy while meeting regulatory, risk, governance and customer service
requirements.
The Head of IT Operations is accountable for maintaining a highly resilient and secure technology
environment that supports financial services products and services, drives operational excellence,
protects customer and business data, and enables innovation through modern operational practices,
automation and continuous improvement.
KEY RESPONSIBILITIES1. Grow Business Profitably
- Collaborate with Executive Leadership to align technology operations with WFS strategic
objectives and digital transformation priorities.
- Translate the IT Strategy into operational plans and ensure integrated execution across
Technology and Business teams.
- Drive operational efficiency initiatives that improve service quality, reduce costs and optimise
technology investments.
- Identify opportunities to leverage emerging technologies, automation and operational
innovation to improve customer and business outcomes.
- Establish operational goals and performance measures aligned to business objectives.
- Contribute to the development and execution of enterprise transformation initiatives.
2. Technology Operations & Service Delivery
- Maintain overall accountability for the availability, stability and performance of all production
technology services.
- Lead enterprise infrastructure operations across cloud, data centre, network, workplace
technology and end-user computing environments.
- Ensure effective monitoring, observability and management of critical business services and
technology platforms.
- Drive operational excellence through mature Incident, Problem, Change, Release, Capacity and
Availability Management practices.
- Establish and maintain Service Level Agreements (SLAs), Operational Level Agreements (OLAs) and