Wholesale Customer Care Specialist I 10-7
- Compensation
- Not disclosed
- Location
- South Bend, IN, US
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Full time
- Experience
- Not specified
- Category
- Support
- Posted
Skills
Must have
- Minimum of one (1) year of experience in a call center, customer service, or e-commerce environment.
- General knowledge of Microsoft Office applications.
- Strong customer-service mindset with a commitment to delivering exceptional experiences.
- Excellent verbal and written communication skills.
- Effective problem-solving, active listening, and negotiation abilities.
- Strong attention to detail and organizational skills.
- Ability to manage multiple priorities and work efficiently in a fast-paced environment.
- Demonstrated initiative and willingness to learn new systems and processes.
- Ability to quickly adapt to changing priorities and technology.
Full description
Overview
Wholesale Customer Care Specialist I (10-7)Employment Type: Full-TimeLocation: South Bend, IN (On-Site)
Hourly, Non-Exempt, Starting at $18 / hour (plus a shift bonus of $2/hour)
About the Role
The Wholesale Customer Care Specialist I plays a key role in supporting Tire Rack's wholesale tire business by delivering exceptional service to customers, dealers, and manufacturer partners. This position serves as a frontline resource for customer inquiries, warranty processing, order support, and issue resolution while ensuring a positive customer experience.
The ideal candidate is customer-focused, detail-oriented, and thrives in a fast-paced environment. This role requires strong communication skills, problem-solving abilities, and a commitment to providing accurate information and timely support across multiple communication channels.
At Tire Rack, we operate with the values of IOOGA — Integrity, Our People, Our Customers, Growth, and Attitude.What You'll DoCustomer Service & Support
- Respond to customer inquiries via phone, email, and warranty submissions in a professional and timely manner.
- Provide accurate information regarding orders, products, policies, and procedures.
- Resolve basic customer concerns and complaints while maintaining a positive customer experience.
- Monitor and manage call tags, hold tickets, and general customer service inbox communications.
Order & Warranty Processing
- Process replacement orders, returns, refunds, and exchanges in accordance with company policies and procedures.
- Coordinate with tire manufacturers and dealers to gather documentation and information required for warranty claims.
- Prepare rebate submissions and assist with warranty-related administrative processes.
- Track customer order deliveries and return shipments to ensure timely resolution and communication.
Collaboration & Administrative Support
- Support cross-functional teams with miscellaneous administrative and operational tasks.
- Maintain accurate records and documentation related to customer interactions and warranty processing.
- Assist with departmental initiatives and projects as assigned.
What We're Looking ForRequired Qualifications
- Minimum of one (1) year of experience in a call center, customer service, or e-commerce environment.
- General knowledge of Microsoft Office applications.