Working Operations Manager- Night Shift

FoxTrot Aviation Services is seeking a consistently hard-working 3rd Shift working Operations Manager based at St. Louis Lambert International Airport who is committed to reliable quality service, cost management, and building a rock steady team.

Shift Scheduled 8:30 pm -4:30 am. End time does fluctuate due to aircrafts availability, cancelations and delays.

1-3 years management or supervisory experience preferred, be willing to perform very physical work, and have open schedule availability.

• The role is responsible for reliable quality service for our customers (75% cleaning work/25% office work). This means leading cleanings on a daily basis to successful customer sign off and FoxTrot standards.
• Lead cabin cleanings to a very high level of detail in the cockpit, galley, lavatory, and passenger seating area, through deep detailing of the aircraft that requires spending lengthy, focused time on one plane at a time
• Utilize software and tracking systems to ensure all cabin cleanings on available aircraft are captured nightly.
• Perform shroud (toilet coverings) cleaning as part of the cabin service. Coordinate a team nightly to ensure appropriate staffing levels to execute both cabin and shroud cleanings safety and efficiently.
• Coordinate with maintenance nightly to ensure shroud services are captured on all available aircraft.
• Handle all shrouds with care, recognizing they are plastic and crack easily; avoid any excessive force or pressure during removal and, cleaning.
• Ensuring quality control by performing cabin walks on every aircraft to the checklist standard
• Audit aircraft cleanings 1-2 per week using Foxtrot's auditing software
• Organizing the team to maximize each labor hours and clean most effectively
• As the work is going on, ensure safety is upheld to the highest standards

Success metric is high cabin scores and high internal and external quality audit scores

• Maintain Cost Metrics and Paperwork to ensure profitability and compliance
• Ensure a weekly and monthly staff schedule (from 5 to 15 team members) which aligns with FoxTrot labor metrics (training will be provided)
• Ensure the team has enough hours at work to retain them
• Keep full records of badging complaint with airport rules
• Fill out HIT forms as hazards are identified
• Complete online forms and upload signed do lists throughout the night
• Take stock inventory and place orders with the logistics manager

Success metric is twofold:

• 1. 100% closeout form, checklist, and debrief form compliance
• 2. Labor metric adherence within tolerances on the pulse sheet

Build a rock steady team, with strong communication and collaboration with the home office.

• Maintain positive, daily communication with the team
• Set elevation goals (development plans) for each team member with the help of leadership.
• Train team members in quality work, checklist use, and safety
• Work with the back office to post ads, then interview and hire team members based on our 5 values of GRIT, Solidarity, Client Focus, Safety, and Accountability. Work with the back office to ensure timely badging and onboarding
• Complete disciplinary forms to document employees
• Advocate for raises for quality team members
• Helps other teams and drives to other locations to ensure network wide strength
• Maintains the company vehicle if necessary
• Uses Ramp to upload receipts for expenses generated through the month

Success metric is less than 35% annual full time turnover at the locationThe Operations Manager reports to the Senior Operations Manager. The Operations Manager works with the Aviation Supervisor and leads at the location to ensure 7 day per week coverage for FoxTrot’s Clients.