Working Student (f/m/d) - IT-Support & Collaboration Tooling

About IONOS

At IONOS, we don't just manage servers – we shape the digital future for more than 6.2 million customers worldwide with our solutions. As Europe's leading hosting provider and a pioneer in independent cloud solutions, we are building next-generation infrastructure – from sovereign cloud architectures and high-performance GPU clusters to integrated AI automation tools.

What drives us is digital sovereignty for Europe and real impact for small and medium-sized businesses (SMBs) as well as large enterprises. We work in agile teams, rely on transparent structures, and believe that excellence and innovation only emerge through true team spirit.

Ready for your next step? Become part of IONOS and grow with us.

At IONOS, our GITS (Global IT Support) team ensures that work runs smoothly across all our German sites. We’re looking for new team members for our Regensburg office and would love to hear from you if you’re keen not only to study technology but also to put it into practice, and if you enjoy working with people.

Tasks

• You’ll provide support with hardware, software, accounts and access rights, for example when setting up laptops, workstations and user accounts.

• You’ll be part of our global 1st and 2nd level IT support team and the first point of contact for our customers, whether via ticket, chat or in person on site.

• You’ll log enquiries, analyse technical issues and either resolve them yourself or escalate them in a structured manner to the relevant experts.

• You’ll act as the link between business and IT, understanding the needs of the specialist departments, translating their requirements into technical solutions and explaining IT topics in a clear and accessible way.

• You’ll work with Jira Service Management and Confluence on a daily basis, document solutions and gain practical experience of modern IT service management.

• You’ll gain real insights into cloud infrastructure, AI-supported workflows and asset management.

Qualifications

• Enrolled for at least twelve months on a technical degree programme, e.g. Computer Science, at a university or university of applied sciences (proof of enrolment required).

• High level of self-organisation, the ability to set priorities independently and a good sense of when to ask for clarification.

• Enjoys interacting with people, is helpful and maintains a friendly manner even in hectic situations.

• Ability to explain technical topics in a simple and understandable way, as well as an understanding of users’ needs.

• Interest in AI and motivation to try out AI tools in day-to-day work.