Workplace Experience Manager/Lead
- Compensation
- Not disclosed
- Location
- Singapore
- Work setup
- Not specified
- Seniority
- Lead
- Employment
- Contract
- Experience
- 5+ years
- Category
- Not specified
- Posted
Skills
Must have
- Minimum 5 years of relevant management experience in facilities management, soft facilities services, hospitality management, or related field.
- Bachelor's Degree, Diploma Holder in Building Services or its equivalent
- Knowledge of vendor management in related services.
- Strong in operational budget management and related financial skills
- Excellent written and communication skills
- Experienced Soft Services with extensive experience in managing cleaning & landscaping, concierge & event coordination, etc
- Demonstrate ability to deal with ambiguity, complaint and solve complex problems effectively
- Strong interpersonal and communication skills to engage at all levels
- Excellent PC skills, proficient in Microsoft Word and Excel
- Interest in continuous improvement and development of new technologies
- Excellent organizational skills required
- Demonstrated integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
- Demonstrate initiative and able to work in a team-based environment with plenty of movement
Full description
JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Summary:
Workplace Experience Manager/ Lead duties and responsibilities include working closely with the hard services engineering manager. Leading a team of Workplace Ambassador, Event Ambassador, Helpdesk/Security Admin and soft services vendors to manage the workplace day-to-day operations, functional services of the facilities and ensure that all workplace experience functions and soft services are covered. You will strive for continuous improvement in the process.
In addition, you will help mitigate risks by taking part in emergency evacuation procedures, and handling crisis management and business continuity plans. You will also be on top of health and safety issues that may arise, and actively participate in reviewing them.
The responsibilities will include site budgets, accounting and finance, maintenance and operations, contract services, purchasing of material, equipment & supplies, occupancy services and helpdesk.
Also, part of your mandate is to monitor the facilities infrastructure, vendor’s performance and processes comply with standards. Direct report to the Senior Facilities Manager.
As an expert in the field, you must be flexible in taking other responsibilities aside from your core tasks. Likewise, you’ll be working side-by-side with both engineering team in handling our contractors. Ensuring workplace safety is also within your scope. You will actively participate in health and safety reviews and identify potential risks. You will also participate in emergency evacuation procedures as needed.
Responsibilities: People Management
Demonstrate and ensure to instill a culture in the team that match our ‘I am JLL’ core behaviours and values of being an Expert, Proactive, Innovative, Versatile, Team Player and
valuing the Customer.
- Manage and coach a team of workplace/ event ambassadors and soft services professionals
- Develop and sustain a high-quality well motivated team.
- Ensure high staff morale, trust and work ethics.
- Actively support an environment that supports teamwork, co-operation and performance excellence within team