Workplace Manager

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

JLL es una empresa comprometida con la igualdad de oportunidades entre hombres y mujeres / JLL as a company is committed to equal opportunities for men and women.

Workplace ManagerWhat this job involves:

The Workplace Manager (Operations) is responsible for ensuring that the associated vendors are managed in line with the IFM vendor management process, and in accordance with contracts, measurable Key Performance Indicators and Service Level Agreements. Whilst supporting and directing the client facing team on site, they will act as a key support to the Workplace Lead.

What your day-to-day will look like:

• Working closely and taking direction from the Workplace Lead take ownership and be responsible for delivering operational facilities related client KPIs as identified in the MSA (Master Service Agreement) and/or any other client agreed initiatives.
• To assist in the delivery of ‘Leesman’ (customer experience) operational initiatives across the site in close liaison with our service partners.
• To regularly liaise with occupiers and be the key support for advice and guidance in connection with the day-to-day physical operation of the building.
• Full compliance to Environmental Health and Safety regulations is continuously achieved
• Services are managed and delivered consistently across the portfolio of sites
• Establish relationships with client Site Leads, Area and Regional FM managers, business partners such as EHS leads, IT to establish trust and credibility in the delivery of IFM services
• Support the resolution of Soft services FM and Workplace issues at sites under review, escalating when needed
• Manage the performance and outcomes of assigned support staff reporting to the position
• Develop the team’s existing skills and add new competencies to enhance service and drive opportunities for more self-performance
• Drive performance as measured by client’s Key Performance Indicators
• Manage subcontractors and suppliers to deliver goods and services against contracts and expectations
• Ensure client satisfaction with delivery of Facility Management services and provide a lead role in monitoring and increasing customer satisfaction.
• Gap Analyses full sites PPM schedule against site assets or existing schedules.
• Oversight and support for Operations – providing real support to all Soft Services operations managed by JLL
• Develop and support a sustainability and sourcing focus, delivering quality, frugal and sustainable solutions for Client.
• Actively support the EMEA Procurement Lead on Procurement projects, savings paperwork, contract compliance and sustainability initiatives.
• Compliance with local Health and Safety regulations
• All other tasks/ duties as required.

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Sound like you? To apply you need to be:

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• Ideally 5 years + exposure in Facilities Management role within a large commercial organization.
• Experience of owning facilities contracts and supplier/ contractor management.
• Experience of working with quality, environmental and EHS management systems essential
• Quality, EHS and environmental related accreditations desirable
• Facilities Management industry recognised related qualifications desirable
• Educated to degree level or equivalent
• Ability to work in collaborative team environment
• Vendor/contract management
• Decision making / complex problem solving
• Excellent verbal & written communication
• High level of IT literacy
• Strong communication skills
• Assertiveness
• Practical experience in Soft Services contract delivery
• Demonstrate a good working knowledge of soft services

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Skills

• Command Skills – for coordinating all additional efforts;
• Customer Focus – for best Workplace Experience for users;
• Negotiating skills – for negotiating with business and suppliers for the best solution;
• Priority Setting – Set right priority also in cooperation with your manager;
• Problem Solving
• Drive for Results
• Human Experience – Ability to proactively manage day to day business with great Human experience as an outcome of understanding of the client needs.

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Competencies

• Up to date on the latest developments in the FM industry
• Helpful
• Empathic
• A desire to learn
• Strong team player

#LI-JA1

Location:

On-site –Madrid, ESP

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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