Workshop Manager
- Compensation
- Not disclosed
- Location
- Canning Town, United Kingdom
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- Not specified
- Category
- Not specified
- Posted
Skills
Nice to have
- Experience supporting customer-facing technology, payment systems, access control, ticketing equipment or similar operational hardware.
- Knowledge of workshop quality management systems and continuous improvement methodologies.
- Experience with inventory management, spare parts planning and logistics coordination.
- Background in diagnostic engineering, fault finding, root cause analysis or repair methodology development.
- Familiarity with ITIL or other service management frameworks.
Full description
**Workshop
ManagerAbout the
Role**
An exciting opportunity has arisen for an
experienced Workshop Manager to lead the end-to-end repair, refurbishment and
operational management of a busy technical workshop supporting a large-scale,
customer-facing technology environment.
The successful candidate will provide both
strategic and operational leadership, ensuring the efficient repair of
electronic equipment, effective resource planning, high-quality technical
outputs and continuous improvement across workshop operations.
You will manage a multidisciplinary team
including Workshop Team Leaders, Repair Engineers, Technical Specialists and
Administrative Support, whilst also overseeing third-party logistics providers
to ensure seamless delivery of services.
**Key
Responsibilities**
- Lead the day-to-day operation of the technical workshop, ensuring
the timely repair, refurbishment and testing of returned equipment and
assets.
- Provide leadership to Workshop Team Leaders, Repair Engineers,
Technical Specialists, Stores personnel and Administrative staff to ensure
consistent service delivery.
- Ensure compliance with quality standards, repair procedures, health
and safety requirements and agreed service performance measures.
- Act as the senior escalation point for complex technical and
operational issues arising within the workshop.
- Plan and prioritise repair activities, allocating resources and
technical expertise to maximise productivity and turnaround times.
- Oversee stock control, spare parts availability and inventory
management, working closely with logistics and stores functions.
- Drive workforce development through coaching, performance
management, skills development and succession planning.
- Manage relationships with third-party logistics providers, ensuring
service level agreements are achieved and operational performance is
maintained.
- Support forecasting, capacity planning, budgeting and operational
improvement initiatives alongside senior leadership.
- Produce regular management reports covering workshop performance,