XTN-5B1D614 | HR OPERATIONS SPECIALIST

About Via

Via is a New York City-based technology company, founded in 2012, that turns traditional public transportation into smart, data-driven, on-demand networks. Its TransitTech platform covers microtransit, paratransit, student transportation, transit planning (Remix) and rider tools (Citymapper). Via works with hundreds of cities and 700+ public and private partners across more than 30 countries, and became a publicly listed company (NYSE: VIA) in September 2025.

About the team

You will join Via's dedicated team in the Philippines, hosted and employed by KMC Solutions. You will work directly with Via's People Team, following their processes and systems, and keep hours aligned with their business day.

Role overview

The HR Operations Specialist (Compensation and Benefits) provides back-end processing support to Via's People Team, taking manual, time-consuming work off the team. Your time splits across benefits administration (30%), compliance and audit (30%), data reconciliation (20%) and payroll (20%).

This is not an employee-facing role. The People Team leads handle employee conversations; you help them resolve concerns and inquiries faster by quickly gathering and validating data from Via's internal systems and reports. It suits someone accurate, organized and adaptable, who follows established processes, works independently, and shifts smoothly when priorities change.

• Health Insurance/HMO

• Enjoy unlimited MadMax Coffee

• Diverse learning & growth opportunities

• Accessible Cloud HR platform (Sprout)

• Above standard leaves

Why join

• Work directly with the People Team of a fast-growing, publicly listed US technology company.

• Gain hands-on experience with US payroll, benefits and compliance processes and enterprise HR systems.

• Join a dedicated client team backed by KMC's employee support, benefits and workspace.

Key responsibilities

Most work is back-end processing; employee-facing conversations stay with the People Team leads.

Area

Time share

Benefits administration

30%

Compliance and audit

30%

Data reconciliation

20%

Payroll

20%

Benefits administration (30%)

• Process employee enrollments, changes and terminations directly with benefits carriers not integrated with Workday.

• Reconcile carrier enrollment data against HRIS records and payroll deductions.

• Follow up with carriers and internal teams to resolve discrepancies and confirm corrections.

• Pull and compile benefits data that leads need to resolve employee inquiries quickly.

Compliance and audit (30%)

• Assist with Form I-9 verification and track outstanding documents and reverifications.

• Support routine compliance requirements and keep employee files and documentation complete and audit-ready.

• Run routine and periodic audits of employee data, files and trackers, and document findings.

• Follow up on outstanding paperwork with employees, managers and internal teams.

Data reconciliation (20%)

• Compare employee data across Workday, ADP, benefits carrier files and other reports.

• Identify discrepancies, trace their root cause, and help correct data with system owners.

• Gather and validate data from multiple internal sources on request, so leads can resolve employee concerns faster.

Payroll (20%)

• Upload, update and file payroll tax notices in ADP.

• Maintain the tax notice tracker and monitor outstanding notices through to resolution.

• Flag notices needing action or escalation to the appropriate lead before deadlines.

• Support payroll-related admin such as data checks, report pulls and documentation.

The role may also support ad hoc HR projects, trackers and reporting as priorities shift.

• Bachelor's degree in Business Administration, Psychology, HR Management, Accounting or a related field.

• 2–3 years of experience in HR operations, benefits, payroll, or a data-heavy administrative or operations support role.

• Proficiency in Excel or Google Sheets, including VLOOKUP/XLOOKUP, pivot tables, CONCATENATE and functions of similar complexity, for matching, summarizing and cleaning data across reports.

• Strong attention to detail, with a track record of accurate, consistent work.

• Proven ability to follow documented processes and work independently with minimal supervision.

• Experience handling confidential information with discretion.

• Clear written and spoken English for working with US-based leads, other departments and vendors.

• Available to work 9:00 AM–6:00 PM US Eastern Time (night shift in PH), following PH holidays.

• Able to report onsite 1–2 days per week under a hybrid setup.

Core competencies

• Collaborative: works smoothly with stakeholders across departments to get data, answers and corrections.

• Detail-oriented, with the big picture in view: gets each task exactly right while understanding how it affects payroll, benefits, compliance and the employee experience.

• Flexible, adaptable and agile: shifts focus immediately when urgent or critical issues arise, without losing track of open items.

• Process discipline: follows SOPs consistently and raises gaps instead of improvising.

• Ownership: works independently across time zones and closes loops without being chased.

• Discretion: treats employee personal, tax and benefits data as strictly confidential.

• Major advantage: experience providing HR operations or payroll support services to US companies or US clients.

• Experience with ADP and/or Workday, or equivalent payroll and HRIS platforms (e.g., UKG, Paylocity, BambooHR, SAP SuccessFactors, Oracle HCM).

• Hands-on benefits administration experience, including carrier portals, enrollment files or discrepancy reports.

• Exposure to compliance audits or data reconciliation across multiple HR or payroll systems.

• Familiarity with US HR processes such as benefits enrollment, payroll tax notices and Form I-9.

This is not a senior or subject-matter-expert role. Strong fundamentals and relevant, transferable experience matter more than specific tools.

What success looks like

• First 30 days: learns Via's systems, trackers and SOPs, and completes assigned tasks accurately with review.

• By 90 days: owns carrier enrollments, benefits reconciliations and tax notice tracking independently, and turns around lead data requests quickly.

• By 6 months: the People Team spends noticeably less time on manual admin, data discrepancies are caught and resolved routinely, and recurring tasks are documented.