Zoom Video Communications, Inc, is growing at an explosive pace by every measure - revenues, people, innovation, and customers. Led by Eirc S. Yuan, the #1 ranked CEO on Glassdoor, our unique culture makes Zoom an awesome place to work. We are expanding teals across organization. If you are motivated by delivering happiness, come join us at Zoom!

Zoom is seeking Project Engineers for the Professional Services Organization. The Project Engineer will be designing, deploying and supporting Zoom Phone.

Requires a Bachelors degree in CS, MIS or its equivalent
At least 7 - 10 years of experience in designing and implementing UC/Voice solutions. UCaaS/Cloud Voice experience strongly preferred.
Strong experience with UC and Voice best practices, process and procedures for design, deployment, and support
Experience with migrations to Cloud Voice/UCaaS strongly preferred.
Experience configuring SBCs, trunks, gateways
Knowledgeable of VoIP protocols
Strong background and knowledge of other Cloud and Premise UC/Voice Solutions
Strong networking experience and good understanding of network requirements for a UC/Voice deployment
Ability to travel

Participate in Zoom Phone deployment projects by gathering requirements and designing and deploying solutions
Determine impact of known and anticipated business needs by reviewing systems configurations in use. Research, evaluate, design, and propose solutions to meet business needs in accordance with the best practices
Work closely with the customer, account team, and other team members
Migrate customers from other voice solutions to the Zoom Phone solutions
Exchange information, verbally and in writing, clearly, accurate, reliably, and timely
Support and troubleshoot deployments
Document best practices and create deployment and support playbook
Experience integrating other UC and Collaboration products and solutions (Contact Center, CRM, etc.)
Voice or Collaboration Certifications

Zoom Video Communications, Inc, is growing at an explosive pace by every measure - revenues, people, innovation, and customers. Led by Eirc S. Yuan, the #1 ranked CEO on Glassdoor, our unique culture makes Zoom an awesome place to work. We are expanding teals across organization. If you are motivated by delivering happiness, come join us at Zoom!

Zoom is seeking Project Engineers for the Professional Services Organization. The Project Engineer will be designing, deploying and supporting Zoom Phone.

Requires a Bachelors degree in CS, MIS or its equivalent
At least 7 - 10 years of experience in designing and implementing UC/Voice solutions. UCaaS/Cloud Voice experience strongly preferred.
Strong experience with UC and Voice best practices, process and procedures for design, deployment, and support
Experience with migrations to Cloud Voice/UCaaS strongly preferred.
Experience configuring SBCs, trunks, gateways
Knowledgeable of VoIP protocols
Strong background and knowledge of other Cloud and Premise UC/Voice Solutions
Strong networking experience and good understanding of network requirements for a UC/Voice deployment
Ability to travel

Participate in Zoom Phone deployment projects by gathering requirements and designing and deploying solutions
Determine impact of known and anticipated business needs by reviewing systems configurations in use. Research, evaluate, design, and propose solutions to meet business needs in accordance with the best practices
Work closely with the customer, account team, and other team members
Migrate customers from other voice solutions to the Zoom Phone solutions
Exchange information, verbally and in writing, clearly, accurate, reliably, and timely
Support and troubleshoot deployments
Document best practices and create deployment and support playbook
Experience integrating other UC and Collaboration products and solutions (Contact Center, CRM, etc.)
Voice or Collaboration Certifications

XTN-AB0C795 | QUALITY ASSURANCE ANALYST

Skills