XTN-F006565 | ZOOM: IT SUPPORT ANALYST

Duties and responsibilities

• Install, configure, maintain, support, repair, and dispose computer hardware, software, printers, desk

phones, mobile devices, and similar peripherals

• Respond to service issues, requests, and tasks based on priorities and established SLA

• Educate users on IT best practices. Understand their requirements and provide appropriate solutions

• Administer user access to IT applications and systems

• Comprehend policies, standards, and follow procedures such as incident, service request, change, asset

management, etc. Provide inputs to management team on improving them

• May contribute to the knowledgebase to enhance the self­help information available to users and team

members

• May require lifting or carrying equipment up to 30 lbs