Yardi Voyager Support Specialist / Systems Administrator
- Compensation
- A$95K
- Location
- Not listed
- Work setup
- Remote
- Seniority
- Not specified
- Employment
- Full time
- Experience
- Not specified
- Category
- Devops
- Posted
Skills
Must have
- Hands-on experience with Yardi Voyager in a business, support, administrative, implementation, or systems role
- Ability to troubleshoot Yardi issues beyond basic front-end user questions
- Understanding of real estate operations, property management, accounting workflows, or related business processes
- Experience supporting end users, documenting issues, and communicating solutions clearly
- Ability to manage multiple support requests and priorities in a client-facing environment
- Strong analytical and problem-solving skills with the ability to diagnose issues, evaluate options, and make sound recommendations in a fast-paced environment
- Must demonstrate a genuine enthusiasm for learning and professional growth. A strong desire and commitment to continuous learning are essential to this role
- Ability to work flexibly across time zones and provide occasional coverage outside standard Australian business hours to support our global client base and collaborate with global colleagues
Nice to have
- Experience in property onboarding or implementations
- Experience with third-party integrations or other property management, real estate, accounting, or ERP platforms
Full description
Yardi Voyager Support Specialist / Systems Administrator
Internal Title: Consultant, Support
Location: Remote, Australia (Applicants must have unrestricted rights to live and work in Australia and must reside in Australia on a permanent, full-time basis)
Type: Full-Time, Permanent
Salary: AUD $95,000 and up + superannuation, depending on experience
About the Company
Founded in 2011, 33Floors is the world's largest software consultancy dedicated exclusively to the Yardi platform. Trusted by leading real estate firms worldwide, our team operates across more than 30 countries, helping clients solve complex challenges and unlock the full value of their Yardi systems.
At 33Floors, you'll join a global team of over 65 specialists delivering expertise in Yardi implementation, support, development, and data services. You'll take ownership of complex projects, lead clients through transformative solutions, mentor the next generation of Yardi experts, and deliver measurable impact for the most recognized names in real estate. Join 33Floors and become part of an international business that values collaboration, innovation, and professional development in a supportive and dynamic environment.
To learn more about 33Floors, please visit www.33floors.com.
About the Role
We are looking for a Yardi Support Specialist / Systems Administrator to support real estate clients using Yardi Voyager and related Yardi products.
The right person has hands-on experience troubleshooting Yardi issues, supporting users, testing changes, helping with configuration, documenting fixes, and working across operations, accounting, property management, and technical teams. This is a great opportunity for someone who understands how real estate teams use Yardi and wants to grow deeper into system administration, advanced support, and client-facing consulting. You may be a Yardi administrator, business systems analyst, implementation specialist, support analyst, property accounting systems specialist, or an experienced property management professional who has become the “go-to” systems person on your team.
You will help clients resolve complex Yardi questions, improve business processes, support system configuration, assist with testing and upgrades, and escalate or coordinate more technical issues when needed. You do not need to be a developer, but you should be comfortable working with technical teams, asking good questions, researching unfamiliar issues, and translating business needs into clear system requirements.
Responsibilities
- Serve as a subject matter expert and client-facing support resource for the Yardi suite of products which may include Voyager 8, Voyager 7S, RentCafe, CRM, ForecastIQ, Procure to Pay, VendorCafe, PayScan, Utility Billing, Maintenance IQ, and other client-specific modules (experience with all listed products is not required)