yd. Browns Plains - Store Manager, QLD

ROLE PURPOSE
To drive and grow sales and maximise profitability whilst maintaining the highest level of customer standards and operational performance across the retail stores The Assistant Manager provides support to the Store Manager and provides leadership, motivation and coaching to the retail team taking ownership and management to:
§ Achieve sales plans and other nominated KPI’s (key performance indicators) targets
§ Assist in managing wages and base rosters within plan
§ Assist with stock management whilst minimizing shrinkage and maximize profit contribution
§ Enhance customer service through team training and leadership
§ Participate in driving retail team’s development and skills
§ To uphold RAG Culture and Values at all times.

KEY ACCOUNTABILITIES

Assist in delivery of all retail financial KPI’s
Monitor and maximise store performance and profit
Assist in effective management of store expenses with a particular emphasis on wages via roster control
Ensure customer service standards and customer satisfaction is maximised at all times
Ensure company policies and training manuals are implemented across the store team, ensuring consistent management of standards and expectations
Build a culture of positivity, professionalism and strong communication across the store team
Identify and deliver a commitment to store team training as required during business growth

Ensure future internal succession by developing the team through successful hiring, training, coaching, retention, succession planning and team motivation

Participate in recruitment, hiring and induction of team is of the highest possible standard and in accordance with company policies and procedures
Ensure the team are cross-trained ensuring business continuity during periods of leave
Effective stock management through utilising relevant reporting tools, ensuring stock procedures (IBT’s/Faulties/Recalls) are managed correctly
Plan time efficiently ensuring adequate time is spent well to manage business and team objectives
Assist in in effective rostering throughout and in the lead up to school holidays and SALE preparation, pre-Christmas preparation. Ensure ‘blackout’ dates are being adhered to.
Uphold merchandising standards as set by VM to maximise sales
Actively be involved in seeking further centre marketing opportunities.