Youth Services Director (Volunteer)

Here at Youth4Youth, we have built a strong, tight-knit community of individuals passionate about making a difference and improving the lives of young people across the UK. Our growing team of volunteers all contribute significantly to the impact we have as a charity on our direct beneficiaries, regardless of the department they work in or the time they are able to commit.

Our services primarily offer a peer-support network to young people across the UK, allowing them to access a peer mentor of a similar age who they feel more comfortable speaking with.

If successful, you will be joining a growing team of diverse but like-minded individuals, collaborating to increase the Charity's reach and improve the support available to young people. All of our volunteers and employees are remote workers, but that doesn't stop us from keeping in touch and maintaining a strong, positive culture amongst our whole team.

About the role

Provide senior operational oversight and safeguarding leadership for Y4Y’s frontline digital mental health services. This executive-level volunteer role ensures the high-quality delivery of our out-of-hours peer-to-peer chat portal, supporting the continuous development of our Peer Mentor Academy.

Responsibilities

• Service Strategy & Quality Assurance: Oversee the operational delivery of our digital chat portal, video/voice mentoring, and future AI-driven early-intervention initiatives.

• Safeguarding Governance: Serve as the Lead Designated Safeguarding Person (DSP), maintaining rigorous clinical protocols and policy updates.

• Team Leadership: Line manage Youth Services Team Leaders and provide strategic support to the Peer Mentor Academy and DWP Junior Mentors.

• Impact Tracking: Monitor service delivery KPIs, mentor debriefs, and user feedback to ensure high satisfaction, safety, and continuous operational improvement.

Skills

• Senior experience in youth work, mental health services, social care, or safeguarding governance.

• In-depth knowledge of current safeguarding legislation and trauma-informed practices.

• Strong leadership skills with a supportive, empathetic, and non-micromanaging management style.

Our mission is to continue to grow towards becoming one of the best charities in the UK. Our aim is to do this by building a diverse team, rich with different backgrounds and perspectives. Therefore, even if you feel you are only a 75% match, we would still love to hear from you. Skills can be learned, but diversity cannot.

Benefits of volunteering with Youth4Youth

We recognise that you will be joining us and giving your time as an 'in-kind' donation, but there must be benefits for you too. When joining our team, you will be open to the following benefits:

• Professional and personal development opportunities in a variety of skill areas through volunteering in real roles. This may be general development or tailored to your specific needs or ambitions

• Becoming a member of a strong network of likeminded individuals, spread across the UK, who you can connect with and collaborate with both within and outside of the Charity

• Access to bespoke discounts, specifically designed for non-profit workers and Youth4Youth volunteers

• Opportunities to truly shape the future of the Charity, having a direct influence over the impact that Youth4Youth has on its direct beneficiaries

• Flexible: 5–8 hours per week (fully remote, required on-call availability for high-level safeguarding escalations).

The hiring process

Our hiring process typically has two stages

• Video or Written Application (when applicable)

• Interview with the Volunteering Coordinator or CEO.

Some roles may have extra stages but we’ll let you know as early as possible if so.

Please let us know if you require any accommodations for the interview process, and we’ll do our best to assist.