Zendesk Implementation Consultant
- Compensation
- Not disclosed
- Location
- Bangalore South, India
- Work setup
- Remote
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 4+ years
- Category
- Customer success
- Posted
Skills
Must have
- 4+ years of experience in Zendesk implementation, SaaS consulting, customer success, or customer service technology projects.
- Proven experience delivering end-to-end Zendesk implementations.
- Strong knowledge of:
- Experience configuring workflows, SLAs, ticketing processes, automations, macros, triggers, and reporting dashboards.
- Strong understanding of customer support and service management operations.
- Excellent English communication, presentation, and stakeholder management skills.
- Ability to engage confidently with manager-level and senior stakeholders.
- Experience gathering business requirements and translating them into scalable solutions.
- Ability to manage multiple customers and competing priorities effectively.
- Comfortable working in US and/or European time zones.
Nice to have
- Zendesk Administrator, Support Administrator, or Zendesk Implementation Certifications.
- Experience with Zendesk AI capabilities, bots, intent routing, automation, and self-service solutions.
- Knowledge of integrations with Salesforce, HubSpot, Dynamics 365, Jira, ServiceNow, or other business applications.
- Exposure to APIs, webhooks, integration frameworks, and workflow automation tools.
- Experience working with enterprise SaaS products and customer support ecosystems.
- Familiarity with Agile project delivery methodologies.
- Experience supporting global and distributed teams.
Full description
**Job Description – Zendesk Implementation
ConsultantRole:** Zendesk Implementation Consultant
Experience: 4+ Years
Location: Bangalore Preferred (Fully Remote – Open Across India)
Shift: UK / European Time Zones (Fixed or Rotational Based on Project
Needs)
About the Role
We are looking for an experienced **Zendesk
Implementation Consultant** to lead end-to-end implementation and
optimization projects for global customers across the US and Europe.
This is a customer-facing, individual
contributor role where you will be responsible for gathering requirements,
configuring Zendesk solutions, driving adoption, managing stakeholder
expectations, and ensuring long-term customer success. The ideal candidate
should have strong consulting skills, hands-on Zendesk implementation
experience, and the ability to work independently with enterprise customers in
a remote environment.
Key ResponsibilitiesZendesk Implementation & Delivery
- Lead
end-to-end Zendesk implementation projects, including discovery, solution
design, configuration, testing, deployment, and hypercare support.
- Configure and
customize Zendesk products such as:
- Zendesk Support
- Zendesk Guide
- Zendesk Chat / Messaging
- Zendesk Explore
- Zendesk Talk
- Zendesk AI and Automation features
- Gather
business requirements and translate them into scalable Zendesk solutions.
- Design
workflows, ticket routing rules, SLAs, business rules, macros, triggers,
automations, and reporting capabilities.
- Ensure smooth
go-live and successful user adoption across customer organizations.
Customer Consulting & Success
- Act as a
trusted advisor and Zendesk subject matter expert for customers.
- Recommend
industry best practices for customer support operations and service
management.
- Conduct
workshops, solution demonstrations, training, and stakeholderpresentations.