Zoho Developer

We are looking for a Zoho CRM Specialist who can manage, customize, and optimize our CRM ecosystem to drive customer engagement, retention, and operational efficiency. This role requires a mix of CRM expertise, automation skills, and basic coding knowledge to build scalable systems and improve overall performance.

Key Responsibilities

• Manage and maintain Zoho CRM, ensuring accurate data, pipeline visibility, and smooth operations

• Design and execute targeted campaigns using Zoho Campaigns and Zoho Marketing Automation

• Build and optimize workflows, blueprints, and automation using Deluge

• Develop and manage integrations with internal and third-party tools via APIs and webhooks

• Create customer segmentation strategies for lifecycle marketing (lead nurturing, retention, re-engagement)

• Generate reports and dashboards using Zoho Analytics to track campaign and sales performance

• Ensure CRM data hygiene, deduplication, and compliance with data privacy standards

• Collaborate with sales, marketing, and tech teams to improve CRM usage and efficiency

Requirements

• Hands-on experience with Zoho CRM and the Zoho ecosystem

• Strong knowledge of Deluge (mandatory)

• Working knowledge of:

• SQL

• JavaScript or Python

• Experience with API integrations, webhooks, and automation tools (Zoho Flow, Zapier, etc.)

• Strong analytical skills with Excel / reporting tools

Bachelor’s degree in Marketing, Business, IT, or related field

• 2–5 years of relevant experience in CRM / Marketing Automation (Zoho preferred)

• Strong problem-solving and logical thinking ability

• Good communication and cross-team collaboration skills